Manager,CustomerSuccess

_**Job Description**_ ** _Ready to Help Shape the Future of Legal Tech?!_** At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here. ** _Where You’ll Work_** **Hybrid:** This position is based in one of the below locations and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least six days per month. Available Office Locations: Austin | Chicago | Denver | New Jersey | Philadelphia | Raleigh _**Why this Role Matters**_ The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across North America. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy. _**What You 'll Deliver**_ Leadership: * Lead, coach, and develop a team of International Customer Success Managers, supporting customers across assigned regions. * Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity. * Establish clear priorities, capacity planning, and coverage models appropriate for international markets. * Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards. Customer Outcomes & Retention: * Ownership of renewal process, including accurate forecasting on SFDC. Own customer health, adoption, and retention outcomes across the customer portfolio. * Ensure consistent execution of succ