Internet
Manager,CustomerSuccess
“Manager, Customer Success at LinkedIn. Skills: Customer Success, Team Leadership, Customer Outcomes. Lead, coach, and develop Customer Success Managers. Attract, hire, and retain top talent”
What You'll Achieve.
customer adoption; engagement; satisfaction; retention; renewal forecasting; risk management; retention outcomes; adoption; engagement; churn reduction; customer value realization
Industry & Context.
What They're Looking For.
Must Have
Fluent in Spanish and English, 7+ years of customer-facing experience in a SaaS, technology, or related industry, 1+ year of people management experience or demonstrated leadership through cross-functional initiatives
Nice to Have
Portuguese proficiency is a plus, Experience in recruitment technology, HR tech, or learning and development solutions, understanding of the LATAM market and operating within a global organization, Proven ability to lead teams through change and drive business outcomes in a matrixed environment, communication and influencing skills, with the ability to engage effectively with internal and customer stakeholders
What You'll Do.
and develop Customer Success Managers
and retain top talent
Provide ongoing feedback
and career development
Ensure customers achieve measurable outcomes
Develop deep expertise in LinkedIn products
Engage directly with senior customer stakeholders
Guide team through complex customer scenarios
Own health and performance of segment
Drive consistent execution against key metrics
Coach team to use CRM and Customer Success platforms
Leverage data and insights
Lead team through change
Identify and implement improvements to post-sales processes
Contribute to regional initiatives
How You'll Work.
Team & Collaboration
Partner with Customer Success leaders across LATAM; Partner closely with Sales leadership; Collaborate with cross-functional teams (Product, Operations, Marketing); Contribute to regional and global initiatives
Communication Scope
communication and influencing skills
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