Professional network
Manager,CustomerSuccess
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, Customer Success at LinkedIn. Skills: Team Leadership, Customer Outcomes, Business Leadership. Lead, coach, and develop Customer Success Managers. Attract, hire, and retain top talent”
What You'll Achieve.
customers achieve meaningful outcomes; driving customer adoption; driving customer engagement; driving customer satisfaction; driving customer retention; customers achieve measurable outcomes; mitigate renewal risk; renewal forecasting; risk management; retention outcomes; Drive consistent execution against key metrics; adoption; engagement; churn reduction; customer value realization; improve predictability; elevate team performance
Industry & Context.
What They're Looking For.
Must Have
Fluent in Spanish, Fluent in English, 7+ years of customer-facing experience in a SaaS, technology, or related industry, 1+ year of people management experience or demonstrated leadership through cross-functional initiatives
Nice to Have
Portuguese proficiency is a plus, Experience in recruitment technology, HR tech, or learning and development solutions, understanding of the LATAM market and operating within a global organization, Proven ability to lead teams through change and drive business outcomes in a matrixed environment, communication and influencing skills, with the ability to engage effectively with internal and customer stakeholders
What You'll Do.
and develop Customer Success Managers
and retain top talent
Provide ongoing feedback
and career development
Ensure customers achieve measurable outcomes
Develop deep expertise in LinkedIn products
Engage directly with senior customer stakeholders
Guide team through complex customer scenarios
Own the health and performance of your segment
Drive consistent execution against key metrics
Coach team to effectively use CRM
Leverage data and insights to identify trends
Lead team through change
Identify and implement improvements to post-sales processes
Contribute to regional initiatives
How You'll Work.
Team & Collaboration
Partner with Customer Success leaders across LATAM; Partner closely with Sales leadership; Collaborate with cross-functional teams (Product, Operations, Marketing); Contribute to regional and global initiatives
Communication Scope
communication and influencing skills
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is cantered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid and will be based in Mexico City, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. We are seeking a Manager, Customer Success to lead our Hispanic LATAM Customer Success team. This team plays a critical role in ensuring our customers achieve meaningful outcomes with LinkedIn’s Talent solutions. As a leader, you will be responsible for building, developing, and inspiring a high-performing team of Customer Success Managers (CSMs), while driving customer adoption, engagement, satisfaction, and retention across your portfolio. You will serve as both a strategic leader and a hands-on partner in key customer engagements, helping navigate complex scenarios and ensuring long-term success. You will also play a key role in shaping regional strategy, driving operational excellence, and influencing cross-functional initiatives across Sales, Product, and Operations. Responsibilities: Team Leadership & Talent Development * Lead, coach, and develop a team of Customer Success Managers, fostering a high-performance and growth-oriented culture * Attract, hire, and retain top talent, while maintaining a strong pipeline for future hiring needs * Model an “always be coach
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