Assent
supply chain sustainability and compliance
Manager,CustomerSuccess
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“Manager, Customer Success at Assent. Skills: Customer Success Management, Team Leadership, Strategic Planning, Operational Management. Manage the day-to-day operations of the Customer Success team. recruiting, coaching, mentoring, and engaging CSMs”
What You'll Achieve.
customer retention; satisfaction; upselling; cross-selling; reduce risk; lower operational costs; build trust; drive real business outcomes; enhance customer value and delivery
Industry & Context.
critical and creative thinker
What They're Looking For.
Must Have
5-8 years of experience in a customer success management, consulting, or project management, A minimum of two years experience mentoring and/or leading teams, Strategic and business-minded - you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous, You are a team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business, Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders
What You'll Do.
Manage the day-to-day operations of the Customer Success team
Manage the transition of customer accounts between CSMs
Review and develop CSMs through performance management and training initiatives
Promote and maintain a congenial
and service-oriented work culture within the Customer Success team
Guide the team to successfully collaborate with Assent’s remote international workforce
Partner with members of the assigned account team to support customer escalations and ensure timely resolution
Establish clear goals and targets for the Customer Success team aligned with the company's overall objectives
Provide timely and valuable feedback and recommendations to the Senior Managers
Senior Director and/or the VP of Customer Success
Track and report on important business KPIs to monitor team performance and identify areas for improvement
Advocate and cooperate with all internal groups to ensure alignment on special projects and execution
Stay current with regulatory updates to best support the team and customers
Collaborate with Supplier Success
and Data management on process improvements and shared team goals
Ensure the team has security processes and procedures in place where applicable
managing infractions per corporate policy
How You'll Work.
Team & Collaboration
Guide the team to successfully collaborate with Assent’s remote international workforce to facilitate productivity and effectiveness.; Partner with members of the assigned account team to support customer escalations and ensure timely resolution.; Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, driving continuous improvement and efficiency within the Customer Success groups.; Collaborate with Supplier Success, Sales, and Data management on process improvements and shared team goals to enhance customer value and delivery.
Process & Methodology
project management
Full Job Description
Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes. With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet. People First. Technology Forward. Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute. As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness. At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processe
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