Jamf
Manager,CustomerSuccess,APAC
“Manager, Customer Success, APAC at Jamf. Skills: Customer Success Management, Team Leadership, Customer Engagement, Product Adoption. Manage Customer Success team activities. Enhance effectiveness and efficiency”
What You'll Achieve.
Drive and sustain customer engagement; Product adoption; Satisfaction; Retention; Deliver measurable value realization; Proactive risk mitigation; Improve customer health; Long-term outcomes
Industry & Context.
Required to work periodically at a Jamf office or collaborative work location, Must be based in Singapore, Legally authorized to live and work in Singapore, Travel between 20 – 40 %, International travel, Participation in ongoing security training is mandatory, Adhere to established security protocols, Handle sensitive data responsibly, Follow data protection practices, Understand relevant privacy regulations, Report breaches
What They're Looking For.
Must Have
3+ years of experience with customer interaction in digital channels, 3+ years of experience working with customers over the phone, 1+ years of experience developing reports or dashboards in Salesforce or equivalent experience, Experience leading, coaching, mentoring, or managing a customer-facing team
Nice to Have
4 Year / Bachelor’s Degree, Certifications in Jamf Products (Jamf 100, Jamf 200, Jamf 300), Salesforce. com (or alternative CRM platform) experience, Gainsight experience with CTAs and dashboards, Experience operating in a Customer Success role, knowledge of Jamf product offerings, pricing, and integrated technologies, General experience with macOS, iOS, and tvOS, Experience in a Customer Service role
What You'll Do.
Manage Customer Success team activities
Enhance effectiveness and efficiency
Measure effectiveness of Customer Success
Collaborate with other teams
Align with other teams
Collaborate with Go-To-Market leaders
Advocate for customer needs
Mentor and be an escalation point
How You'll Work.
Team & Collaboration
Partner closely with cross-functional leaders; Ensure alignment across teams; Effective operational cadence; Clear communication across teams; Align with other teams and departments; Collaborate with Go-To-Market leaders
Communication Scope
Communication skills; Interpersonal skills; Organizational skills; Customer service skills; Communicate complex technical terms; Interact effectively with co-workers; Listening skills; Engage with and establish trust; Work independently and as part of a team; Multi-task and prioritize duties; Attention to detail
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