Genworth
Manager,CustomerServiceLTCTransactions
“Manager, Customer Service LTC Transactions at Genworth. Skills: Customer success, Team leadership, Process optimization. Lead and manage a team. Deliver high-quality customer service”
What You'll Achieve.
Enhance customer outcomes; Achieve business results
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Lead, coach, and develop high-performing teams, Build relationships, Deliver feedback, Lead constructive conversations, Influence stakeholders, Negotiate with stakeholders, Communicate with stakeholders, Interpret data, Analyze trends, Use insights to inform decisions, Adapt to change, Lead through evolving priorities, Support process improvements, Drive process improvements, Balance multiple priorities, Contribute to operational objectives, Contribute to strategic objectives, Partner effectively across teams, Achieve shared goals, Deliver results, Support team success, Support customer success
Nice to Have
Bachelor's Degree in business management or leadership, 4+ years prior leadership experience, Prior leadership experience in contact center, LOMA designation, AHIP designation, Insurance Industry designations
What You'll Do.
Lead and manage a team
Deliver high-quality customer service
Foster inclusive team environment
Foster engaging team environment
Oversee daily operations
Set performance goals
Exceed service targets
Meet productivity targets
Exceed productivity targets
Provide regular feedback
Conduct performance discussions
Improve individual effectiveness
Improve team effectiveness
Ensure quality service delivery
Oversee call quality standards
Oversee transaction quality standards
Drive continuous improvement
Optimize work allocation
Act as escalation point
Resolve complex issues
Enhance customer experience
Partner with leadership
Partner with cross-functional teams
Support business initiatives
Align to strategic priorities
Implement process improvements
Support team engagement
Recognize contributions
Reinforce positive performance
Promote collaborative environment
Promote high-performing environment
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders
Communication Scope
Verbal communication; Written communication
Applying for this Manager, Customer Service LTC Transactions role?
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