SpartanNash
food solutions
Manager,CustomerService
“Manager, Customer Service at SpartanNash. Skills: department management, inventory management, staffing, training, performance management, career development, goal setting, forecasting, food safety, safety guidelines. lead the day-to-day activities of the department operations in a retail store. ensuring the associates are trained”
What You'll Achieve.
meeting all company goals and key performance indicators; meeting company goals and key performance indicators
Industry & Context.
problem solving; conflict management skills
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally., The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently., While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions., The noise level in the work environment is usually low to moderate., Travel requirements vary by assignment.
What They're Looking For.
Must Have
High School Graduate or Equivalent (GED), written and verbal communication, bookkeeping skills, Good organization, prioritization, decision-making, problem solving and conflict management skills, leadership abilities with capability to work in a hands-on environment, Good strategic planning and business acumen skills, Good knowledge of retail store knowledge of retail management systems, Proficient in Word, Excel and PowerPoint
Nice to Have
Two years of retail experience, One-year supervisory experience, ability to communicate in Spanish
What You'll Do.
lead the day-to-day activities of the department operations in a retail store
ensuring the associates are trained
the department is fully staffed
operating at company standards and meeting all company goals and key performance indicators
order and maintain inventory in your department
utilizing inventory control procedures to ensure product freshness and quality
Review and validate received orders for amount
ensure all product is stored in appropriate areas
Manage a team that completes all stocking
ensure product quality
and date sensitive rotation
ensure all spoiled/damaged products are handled per established guidelines
Maintain familiarity with all products carried in the department as well as throughout the store
Know the advertised items
coupon deals or other features
that apply to the store's sales and rewards programs
Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline
Follow company policies and timelines using the required tools and software to manage scheduling
according to forecasted guidelines
Implement and maintain work schedules
and payroll expense for the department
Implement Our Winning Recipe and model our core values and competencies
Be responsible for department management including staffing
performance management
and career development of associates
Develop and monitor department goals
Develop and monitor department forecasts
Attend and participate in daily huddles
as well as district and company level meetings via phone
and well stocked department
by using structure of the day guidelines
as well as executing “Prime Time” standards
Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store
Take immediate corrective action if not followed
Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store
Take immediate corrective action if not followed
Develop and implement a plan that results in meeting company goals and key performance indicators
How You'll Work.
Team & Collaboration
Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required
Communication Scope
written and verbal communication
Process & Methodology
strategic planning
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