Audible GmbH
Business Intelligence, Business Intel Engineer, subsidiaries
Manager,CustomerServiceAnalytics
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Customer Service Analytics at Audible GmbH. Skills: Business Intelligence, Data Analytics, Reporting. Design BI solutions. Implement BI solutions”
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
3+ years experience analyzing data, Knowledge of advanced skills in Excel, Experience working with multiple groups of stakeholders
Nice to Have
Familiarity with Tableau preferred, Experience handling ambiguous or undefined challenges, Experience working effectively across cross-functional teams, Experience with process improvement initiatives, Experience supporting executive reporting and business reviews, Experience working in media, entertainment, or subscription-based businesses, Understanding of data governance principles and practices
What You'll Do.
Implement BI solutions
Optimize BI solutions
Break down business metrics
Develop leading indicators
Anticipate leadership questions
Develop visualizations
Automate identification of dimensions
Enable root cause analysis
Develop data visualizations
Communicate complex trends
Develop documentation
Balance stakeholder requirements
Maintain focus on long-term solutions
Serve as data governance advocate
Ensure consistency in definitions
Partner with data scientists
Partner with engineers
Partner with product managers
Partner with business leaders
Align reporting with objectives
How You'll Work.
Team & Collaboration
Cross-functional teams; Executive audiences; Technical stakeholders; Non-technical stakeholders; Data scientists; Engineers; Product managers; Business leaders
Communication Scope
Actionable narratives; Executive reporting; Clear documentation; Concise insights
Full Job Description
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service Leadership Team. You will be responsible for designing, implementing, and optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives that anticipate leadership questions before they're asked. Your role will be pivotal in maintaining data governance standards while making insights readily accessible through efficient, self-service data solutions. ABOUT YOU You're a data storyteller who balances technical expertise with strong business acumen. You excel at working cross-functionally, translating business requirements into robust analytical frameworks. You're naturally curious, with an ability to look beyond immediate data requests to identify the underlying strategic questions. You thrive in ambiguous situations, delivering independently with minimal guidance while continuously improving data processes. Your communication skills are exceptional, allowing you to distill complex analyses into compelling insights for both technical and executive audiences. As a Business Intelligence Engineer, you will... - Design, implement, and optimize BI solutions that effectively track KPIs and provide insights for monthly business reviews and executive reporting, ensuring speed, reliability, and scalability - Break down high-level business metrics into constituent components and leading indicators that provi
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