Johnson Controls
ManagerCustomerServiceAHU
“Manager Customer Service AHU at Johnson Controls. Skills: Customer service operations, Team leadership, Order management. Lead Customer Service operations. Manage a team”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
7+ years customer service experience, 7+ years inside sales experience, 7+ years operations experience, Experience leading teams North America, Communication skills, Problem-solving skills, Organizational skills
Nice to Have
Salesforce proficiency
What You'll Do.
Lead Customer Service operations
Ensure operational consistency
Implement continuous improvement
Lead customer service professionals
Coach customer service professionals
Develop customer service professionals
Ensure alignment with service metrics
Partner with manufacturing
Partner with logistics
Serve as escalation point
Drive customer satisfaction
Implement best practices
Improve responsiveness
Improve service quality
Support leadtime management
Support pipeline support
Support end-to-end transaction flow
Identify improvements
Implement improvements
How You'll Work.
Team & Collaboration
Partner with sales; Partner with manufacturing; Partner with logistics; Partner with finance
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