BMO Financial Group
Manager,CustomerSegments
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“Manager, Customer Segments at BMO Financial Group. Skills: Customer strategy, Segment management, Partnerships. Build and lead robust partnerships. Identify, negotiate, and manage strategic alliances”
What You'll Achieve.
Drive customer acquisition, engagement, and retention; Deliver sustainable growth through segment-specific strategies and programs; Ensure mutual value creation and long-term success; Address evolving needs across life stages; Deliver seamless experiences; Identifying opportunities for growth and optimization; Measure impact of partnerships and campaigns
Industry & Context.
Strategic thinker with the ability to translate insights into actionable plans; Data-driven mindset with comfort using metrics to guide decisions
1-year contract and or internal secondment opportunity, 3 day Hybrid model working out of Ottawa and or the Toronto area
What They're Looking For.
Must Have
5–8+ years of experience in customer strategy, segment management, partnerships, or business development, Customer-first mindset with a focus on delivering meaningful, tailored experiences, experience in partner/relationship management and external stakeholder engagement, Demonstrated ability to drive customer acquisition and growth initiatives, Strategic thinker with the ability to translate insights into actionable plans, Ability to balance strategy and execution in a fast-paced environment, project management and cross-functional leadership skills, Advanced influencing skills and ability to work across multiple stakeholders, Data-driven mindset with comfort using metrics to guide decisions
Nice to Have
Knowledge of CDC and Retirement Life Stage segments is a asset, Advanced PowerPoint and Excel skills
What You'll Do.
Build and lead robust partnerships
and manage strategic alliances
Act as the primary relationship owner
Develop and execute growth strategies
Translate customer insights into actionable initiatives
Define segment-specific value propositions
Champion the voice of the customer
Design tailored solutions
Continuously refine segment strategies
Lead end-to-end execution of programs
Coordinate cross-functional teams
Track and report on key performance metrics
Oversee budget allocations
Manage sponsorship investments
Monitor monthly non-interest expenditures
Monitor segment performance
Use data and analytics to inform decisions
Provide regular updates and recommendations
How You'll Work.
Team & Collaboration
Coordinate cross-functional teams to deliver seamless experiences; Ability to work across multiple stakeholders
Communication Scope
Advanced influencing skills
Process & Methodology
project management and cross-functional leadership skills
Full Job Description
Application Deadline: 06/18/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions 3 day Hybrid model working out of Ottawa and or the Toronto area. **This is a 1-year contract and or internal secondment opportunity.** We’re seeking a strategic and relationship-driven Manager, Customer Segments to lead growth across two priority segments: the Canadian Defence Community (CDC) and Retirement life stage. In this role, you will own and deepen partnerships, translate customer insight into targeted value propositions, and deliver sustainable growth through segment-specific strategies and programs. This is a high-impact role that blends partner management, customer strategy, and execution excellence. **Key Responsibilities** **Partner Strategy & Management** * Build and lead robust partnerships with organizations serving the CDC and retirement-focused networks * Identify, negotiate, and manage strategic alliances that drive customer acquisition, engagement, and retention * Act as the primary relationship owner, ensuring mutual value creation and long-term success **Segment Growth & Strategy** * Develop and execute growth strategies for CDC and retirement life stage segments, aligned with broader customer segmentation priorities * Translate customer insights into actionable initiatives that address evolving needs across life stages * Define segment-specific value propositions, offers, and experiences **Customer Experience & Value Proposition** * Champion the voice of the customer across internal teams * Design tailored solutions that reflect unique financial needs * Continuously refine segment strategies using data, feedback, and market trends **Program Delivery & Execution** * Lead end-to-end execution of partner-driven programs and campaigns * Coordinate cross-functional teams to deliver seamless experiences * Track and report on key performance metrics **Budget Management** * Oversee budget allocations * Manage sponsorship investments across national an
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