SolarWinds
SaaS
Manager-CustomerRetention,RenewalSales(NightShift)
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager - Customer Retention, Renewal Sales (Night Shift) at SolarWinds. Skills: Customer retention, Renewal sales, Team leadership. Retain recurring annual revenue. Convert customers to subscription”
What You'll Achieve.
Achieve short-term goals; Achieve long-term goals; Meet quotas
Industry & Context.
Resolve customer concerns; Handle escalations
Night Shift
What They're Looking For.
Must Have
4 years quota carrying role, 5 years management experience, Ability to lead, motivate, execute, Ability to recruit, train, scale, Ability to work fast paced environment, Experienced in software industry
What You'll Do.
Retain recurring annual revenue
Convert customers to subscription
Drive customer retention
Drive customer growth
Identify expansion opportunities
Work with global customers
Identify and resolve concerns
Measure and monitor daily activity
Monitor rep attainment
Provide timely forecasts
Provide real-time feedback
Work with cross-functional management
Execute internal processes
Execute external processes
Understand team pipeline
How You'll Work.
Team & Collaboration
Cross-functional management teams; Sales teams; Marketing teams; Product teams; Finance operations teams; Collections teams; Customer service teams; Support teams
Communication Scope
Verbal communication; Written communication
Full Job Description
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Primary Responsibilities Accountable for the retention of recurring annual revenue for the Core IT business unit and conversion of customers to a subscription and multiyear contract structure. Leading the renewals team to drive customer retention, growth, and revenue by securing renewals, assisting with upgrades and identifying expansion opportunities. Working with global customers daily to identify and resolve concerns Using NetSuite, Salesforce CRM, Tableau scorecard data, and other tools as a management productivity tool to measure and monitor daily activity to drive the business such as phone calls, account touches, expected follow-up dates with customer and proper pipeline staging. Be able to monitor where the reps are tracking from an attainment standpoint and create proper GAP plans if forecasting short of target Providing timely and accurate forecasts to the Directors and VPs of North America Core IT. Effectively leading the Core IT team, you manage within the renewal organization through real- time feedback training, development, and daily goal/objective setting. Working closely with other cross-fu
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