Cytiva
life sciences, diagnostics and biotechnology
Manager,CustomerRegulatorySupport
“Manager, Customer Regulatory Support at Cytiva. Skills: Customer Regulatory Support, leadership. Lead customer facing direct reports to meet established metrics. Provide customer facing regulatory support documentation according to set metrics”
What You'll Achieve.
meet established metrics; ensure customer satisfaction; protection of Cytiva Intellectual property; improve efficiency and customer satisfaction; successfully meet customer expectations and requirements of Cytiva internal stakeholders
Industry & Context.
Ability to travel – opportunities for occasional international travel
What They're Looking For.
Must Have
Bachelor's degree in a science/engineering or related field required, Minimum 2 years’ experience in product management, product support, or quality in a life sciences company, Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products, Demonstrated ability to balance resources, timing and quality of outcomes, Proven leadership skills and experience leading global teams, written and verbal communication skills, fluent in English
Nice to Have
advanced degree beneficial, Managing a global cross functional team
What You'll Do.
Lead customer facing direct reports to meet established metrics
Provide customer facing regulatory support documentation according to set metrics
Ensure customer satisfaction and protection of Cytiva Intellectual property
Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards
Lead and set the direction for the team and direct reports
Optimization of process to improve efficiency and customer satisfaction
Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department
and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders
How You'll Work.
Team & Collaboration
Provide guidance to other relevant Cytiva functions; Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department; Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders
Communication Scope
written and verbal communication skills; fluent in English
Process & Methodology
balance resources, timing and quality of outcomes
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