GCash
FinTech
Manager,CustomerProfileManagement
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“Manager, Customer Profile Management at GCash. Skills: Customer Profile Management, Product Strategy, Cross-functional Collaboration, Data-driven Decision Making. lead programs and product initiatives that strengthen customer profile management. shape experiences and features that integrate inclusion, security, and financial maturity principles”
What You'll Achieve.
strengthen customer profile management; deliver meaningful and scalable customer solutions; build data-driven, customer-led experiences
Industry & Context.
analytical and problem-solving skills; translate insights into action
What They're Looking For.
Must Have
product management experience, Proven ability to design and drive strategy, programs, and scalable product initiatives, analytical and problem-solving skills, Data-driven mindset with experience using analysis and reporting to support decision-making, cross-functional collaboration and stakeholder influence skills, Good understanding of customer, business, and regulatory considerations in product development, Ability to incubate and test new concepts, features, and experiences before broader rollout, Excellent communication skills and the ability to work effectively across multiple teams
Nice to Have
preferably in customer profile, customer lifecycle, or related domains
What You'll Do.
lead programs and product initiatives that strengthen customer profile management
shape experiences and features that integrate inclusion
and financial maturity principles
Designing cohesive strategies and programs that integrate principles of inclusion
and financial maturity
Incubating new experiences and features to test concepts and validate ideas before scaling
Ensuring delightful customer experiences across touchpoints through product thinking and execution
Driving governance and reinforcement of policies and execution across products and features
Performing regular analysis
and reporting for relevant stakeholders
Helping shape innovative features and experiences by understanding the business
and regulatory landscape
How You'll Work.
Team & Collaboration
working closely with cross-functional partners; Partnering with cross-functional teams to align customer profile initiatives with business direction and governance requirements; Influencing stakeholders across customer experience, lifecycle management, product, and governance teams to move initiatives forward; work effectively across multiple teams
Communication Scope
Excellent communication skills
Process & Methodology
drive strategy, programs, and scalable product initiatives
Full Job Description
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today! We are looking for a strategic and customer-centric Customer Profiles Product Manager to lead programs and product initiatives that strengthen customer profile management across the business. In this role, you will help shape experiences and features that integrate inclusion, security, and financial maturity principles, while working closely with cross-functional partners to deliver meaningful and scalable customer solutions. This is a great opportunity for someone who combines strong product thinking, business insight, and stakeholder management skills, and who is passionate about building data-driven, customer-led experiences. ## You will be responsible for the following: * Designing cohesive strategies and programs that integrate principles of inclusion, security, and financial maturity * Incubating new experiences and features to test concepts and validate ideas before scaling * Ensuring delightful customer experiences across touchpoints through strong product thinking and execution * Driving governance and reinforcement of policies and execution across products and features * Performing regular analysis, insight generation, and reporting for relevant stakeholders * Partnering with cross-functional teams to align customer profile initiatives with business direction and governance requirements * Helping shape innovative features and experiences by understanding the business, customer, and regulatory landscape * Influencing stakeholders across customer experience, lifecycle management, product, and governance teams to move initiatives forward. ## We are looking for: * Strong product management experience, preferably in customer profile, customer lifecycle, or related domains * Proven ability to des
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