Owner
SaaS
Manager,CustomerOnboarding
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Customer Onboarding at Owner. Skills: Customer onboarding, Team leadership, Churn reduction. Build, lead, and mentor a team. Provide training, coaching, and performance management”
What You'll Achieve.
Maximize customer early retention; Reduce early churn
Industry & Context.
Analytical mindset
What They're Looking For.
Must Have
5 years of experience in customer success, 2 years in a leadership position, Proficiency in customer relationship management (CRM) tools
Nice to Have
Experience in the restaurant tech industry
What You'll Do.
and performance management
Monitor team progress
Report on team performance
Refine Onboarding process
Support new restaurants
Set restaurants up for success
Maximize customer early retention
Develop strategies to reduce churn
Utilize data-driven insights
Improve the Onboarding process
Work closely with teams
Ensure seamless transition
Ensure consistent messaging
Collaborate with Product team
Advocate for features
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Sales, Product, Customer Support teams
Communication Scope
Interpersonal abilities
Full Job Description
About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we priorit
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