Manager,CustomerInsights&Reporting

Application Deadline: 05/28/2026 Address: 320 S Canal Street Job Family Group: Data Analytics & Reporting **This is a hybrid role in Chicago** **Key Responsibilities** **Hands‑On Analytics & Data Preparation** * Independently **extract, transform, and analyze data** using **Python, SQL, and SAS**. * Perform data quality checks, reconciliation, and validation to ensure analytical accuracy. * Analyze customer, product, and performance data across multiple US Banking segments. * Apply sound analytical techniques to identify trends, drivers, and anomalies in the data. **Reporting & Executive Communication** * Translate analytical outputs into **clear, concise business insights**. * Develop and maintain: * **Power BI** dashboards and visual reports * **Excel** models and ad‑hoc analysis * **PowerPoint** decks for executive and senior management audiences * Ensure reporting is decision‑oriented, clearly explaining **what the data is telling us and why it matters**. **Business Problem Solving** * Partner with business stakeholders to clarify and interpret **open‑ended analytical questions**. * Determine appropriate analytical approaches when requirements are not fully defined. * Provide insight and context rather than simply producing metrics or standard reports. * Support multiple lines of business simultaneously while managing competing priorities. **Banking & Domain Knowledge Application** * Apply working knowledge of: * Banking products and customer lifecycles * Customer acquisition, engagement, and attrition * Key customer and performance metrics * Ensure insights reflect real‑world banking dynamics and business context. **Team Contribution & Ways of Working** * Operate effectively as a **senior individual contributor** with minimal day‑to‑day oversight. * Contribute to consistent reporting standards and analytics best practices. * Support knowledge sharing and collaboration within a growing analytics team. The Manager**, Customer Insights & Executive Reporting (G7)**