Manager,CustomerExperience&QualityIndia

Drive resolution to all customer related quality concerns in the region

Establish and enforce governance frameworks that improve External Parts Per Million (EPPM)

eliminate defects at source

and embed quality decision-making authority at every process node

Establish containment and corrective actions

standards and processes for each of the EDTR pillars – Manufacturing

and Field and Install

Lead and drive actions to contain quality issues and corrective actions

Identify gaps in the current QMS system and drive CI

Design and implement regional quality governance structure with clear decision-making protocols

Define escalation pathways and decision rights matrix across quality organization

Create governance dashboards for real-time quality performance visibility

Lead enterprise risk assessment

Govern risk mitigation strategies with accountability for risk closure

Implement early warning systems for quality degradation detection

Drive root cause analysis and systemic CAPA for zero recurrence

Ensure regional compliance with FDA

and applicable regulations

Implement compliance strategies and allocate resources

Own regulatory inspection readiness and response coordination

Drive continuous compliance monitoring and gap remediation

Build quality competency framework with role-based training requirements

Champion quality-first culture with visible executive sponsorship

Drive employee engagement in quality improvement initiatives

Establish quality recognition programs tied to EEPm and defect reduction

Own customer quality relationships with direct escalation authority

Drive customer satisfaction improvement through Voice of Customer programs

Lead quality business reviews with key accounts and stakeholders

Manage external audit relationships and certification processes