Manager,CustomerExperienceBusinessOperations

## Description Why join Nextech?   We are a leader in specialty healthcare technology solutions.   We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.   If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.   We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected]. ## Essential Functions Operational Excellence and Process Design Own the CX Business Operations roadmap and drive operational initiatives that support Client Success, Product Support, Consulting, and Professional Services Identify operational gaps across the CX organization and design, document, and roll out processes to close them Manage the centralized CX BizOps intake process, triaging requests, assigning ownership, and ensuring transparent prioritization across stakeholders Partner with cross-functional teams to drive change management, process improvements, and operational excellence at scale Data, Reporting, and Insights Lead the CX team’s data strategy in partnership with your Data Analyst, ensuring stakeholders across CS, PS, Consulting, and Support have the dashboards and reporting they need to manage performance Oversee the development and maintenance of Power BI dashboards across the customer lifecycle, including segment-level views for CSMs, billable utilization for Professional Services, and operational metrics for Support Translate ambiguous leadership questions into concrete data requirements and ensure deliverables land with the right level of pol