Wiz, Inc.
cloud security
Manager,CustomerExperience
“Manager, Customer Experience at Wiz, Inc.. Skills: Customer Experience Management, Team Leadership, Strategic Account Management, Revenue Growth, Customer Retention. Lead, mentor, and motivate a team of CEMs working with our most strategic customers. Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region”
What You'll Achieve.
outpace the competition; facilitate healthy product adoption; drive revenue growth; increase customer stakeholders invested in Wiz; delivering value realization to our most valued customer accounts; ensure long term retention of customers; Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption; drive customer outcomes
Industry & Context.
removing adoption roadblocks
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship, This role does not offer visa sponsorship
What They're Looking For.
Must Have
5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud, 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts, Proven track record of mentoring and managing high-performing revenue teams, Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization, Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility
What You'll Do.
and motivate a team of CEMs working with our most strategic customers
Provide the team with tactical and strategic guidance to ensure delivery of exceptional service
and project execution strategies to customers in your region
Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts
Drive CEM strategy and customer deliverables to continuous grow impact of your team
Achieve or exceed quarterly revenue goals
Maintain and report accurate customer health and project status within region while collaborating with sales peers
Work with TAM leaders to drive customer outcomes and develop aculture of collaboration
Identify and activate strategies to proactively identify and grow valuewithin accounts
Collaborate effectively cross functionality with key teams including Deal desk
Act as an escalation point for team around at-risk customers
How You'll Work.
Team & Collaboration
streamline strategy and communications between sales, customer success and operations leadership; collaborating with sales peers; Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success; Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations
Communication Scope
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Process & Methodology
project execution strategies
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