Vectra
Technology
Manager,CustomerEnablementPrograms
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“Manager, Customer Enablement Programs at Vectra. Skills: Customer enablement, Learning programs, Team management. Lead development of education programs. Build learning paths”
What You'll Achieve.
Increase customer training consumption; Improve adoption program coverage; Launch certification offerings; Reduce content development turnaround; Improve customer satisfaction; Establish scalable operations
Industry & Context.
What They're Looking For.
Must Have
7+ years customer education, 3+ years managing teams, Experience supporting enterprise software, Project management skills, Stakeholder management skills
Nice to Have
Cybersecurity industry experience, Customer Success background, Technical Enablement background, Experience supporting certification programs, LMS administration experience, Experience working with global teams
What You'll Do.
Lead development of education programs
Ensure content aligns with milestones
Support certification initiatives
Manage and coach team
Oversee content creation
Ensure content quality
Partner to identify education gaps
Develop programs for adoption
Support customer readiness
Create self-service learning experiences
Act as operational bridge
Track and report metrics
How You'll Work.
Team & Collaboration
Customer Success leadership; Product Management; Product Marketing; Global Enablement
Process & Methodology
Sprint schedule, Quarterly planning, Prioritization
Full Job Description
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. Position Summary The Manager, Customer Enablement Programs is responsible for leading the development, delivery, and continuous improvement of customer-facing learning experiences that help customers successfully adopt, operate, and maximize value from Vectra solutions.This leader will manage the India-based Customer Enablement team and partner closely with Customer Success, Product Management, Product Marketing, Services, and Supportto create scalable education programs, technical training, onboarding content,certifications, and adoption resources.Reporting to the Director, Global Academy, this role serves as the operational leader responsible for executing Vectra's customer education strategy at scale. Key Responsibilities Customer Education Program Leadership • Lead development of customer-facing education programs. • Build learning paths that support onboarding, adoption, administration, and advanced product usage. • Ensure education content aligns with customer lifecycle milestones. • Support certification and credentialing initiatives. Team Leadership Manage and coach: • Sr. Instructional Designer • Content Creator • Apprentice Content Creator (rotation) Responsibilities include: • Workload management via Planner against 2 week sprint schedule • Coaching and development • Performance management • Quarterly planning and prioritization Conten
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