TENEX
Cybersecurity
Manager,CustomerEducation&Enablement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Customer Education & Enablement at TENEX. Skills: Customer education, Enablement, Instructional design, Content strategy. Design live training sessions. Schedule live training sessions”
What You'll Achieve.
Customer retention; CSM effectiveness metrics; Content engagement; Course completion; Time-to-competency; Correlation to retention; Ramp time; QBR quality scores; Manager assessment
Industry & Context.
Data-driven decision making
Relocation package
What They're Looking For.
Must Have
5+ years customer education, 5+ years training, 5+ years enablement, 5+ years instructional design, Demonstrated experience building education programs from scratch, Ability to develop content across modalities, Written communication skills, Verbal communication skills, Comfort with ambiguity, Bias toward action, Data fluency
Nice to Have
Experience in cybersecurity, Experience in MDR, Experience in SIEM/SOAR, Experience building internal enablement programs, Familiarity with LMS platforms, Familiarity with content authoring tools, Track record of working cross-functionally, Prior experience in high-growth startup, Prior experience in early-stage company
What You'll Do.
Design live training sessions
Schedule live training sessions
Deliver live training sessions
Build training calendar
Maintain training calendar
Develop session templates
Develop facilitator guides
Develop post-session materials
Iterate based on feedback
Iterate based on outcome data
Architect self-service education program
Launch self-service education program
Create on-demand content
Partner with Marketing
Define success metrics
Build enablement muscle
Design onboarding programs
Design skills development
Design product knowledge upskilling
Design targeted training
Create internal toolkits
Create objection handling guides
Create capability briefs
Create playbook walkthroughs
Instrument enablement effectiveness
Design L&D operating model
Create content governance process
Advise leadership on L&D investment
How You'll Work.
Team & Collaboration
Customer-facing teams; CSMs; Field Delivery Engineers; Implementation Engineers; Product; Marketing; Organizational leaders
Communication Scope
Written communication; Verbal communication
Process & Methodology
Program management
Full Job Description
COMPANY OVERVIEW: TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape. We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside. Culture is one of the most important things at TENEX.AI http://TENEX.AI—explore our culture deck at culture.tenex.ai http://culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work. The ideal candidate will be able to work a hybrid in office schedule in our Overland Park,KS or Sarasota, FL office. TENEX will offer a paid relocation package for those open to relocation to either location. THE OPPORTUNITY This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery
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