Warner Bros. Discovery
Manager,CustodialServices
“Manager, Custodial Services at Warner Bros. Discovery. Skills: Custodial Services, Facilities Operations, Leadership, Budget Management. Oversee supervisors and team leads in day-to-day operations.. Manage cleaning of office space, retail stores, museums, food services venues, and public restrooms.”
Industry & Context.
resolve any scheduling/staffing conflicts; identify and address potential maintenance problems
What They're Looking For.
Must Have
Bachelor's degree in Facilities Management, Operations Management, Business Administration, or a related equivalent professional experience may be considered in lieu of a degree., Minimum of 5–7 years of progressive experience in custodial services, facilities operations, or environmental services, including leadership at a managerial or director level., Demonstrated experience overseeing large, complex operations with multi-site portfolios, diverse teams, union labor, and significant operating budgets., working knowledge of custodial best practices, sanitation standards, safety regulations, and sustainable cleaning methodologies., Proficiency with facilities management systems, work order systems, workforce planning tools, and data-driven performance reporting to support operational decision-making., Proven leadership experience managing large-scale custodial or facilities operations, including union and/or contract labor environments., Demonstrated expertise in operational planning, budgeting, workforce management, and performance metrics for custodial services., knowledge of health, safety, and regulatory standards (e.g., OSHA, environmental and sanitation compliance)., Ability to build and sustain high-performing teams through coaching, training, and clear accountability., Experience managing vendor relationships, service-level agreements, and continuous improvement initiatives., Excellent communication and stakeholder management skills, with the ability to align custodial operations to organizational priorities and customer expectations.
What You'll Do.
Oversee supervisors and team leads in day-to-day operations.
Manage cleaning of office space
and public restrooms.
Assist departments such as Studio Services
Labor and Special Events.
Manage 90+ union janitors including onboarding
and performance reviews.
Ensure work requests are completed to tenant’s satisfaction.
Perform quality assurance including job site inspection and staff training.
Help manage department’s budget
operating expenditures
Schedule staff and measure department performance and productivity.
Handle special projects as needed.
Manage day-to-day operations
customer service support
Schedule work assignments
time off and resolve scheduling/staffing conflicts.
Ensure custodians report to work on time with proper equipment
Maintain consistent service levels.
Handle weekly payroll sheets and attendance records.
Provide employee counseling on work hours
Collaborate with Human Resources
and direct reports on hiring
Perform daily inspections to identify and address potential maintenance problems.
Meet with direct reports
tenants and department management to ensure adequate service levels.
Identify strategic opportunities for cost-effective use of personnel
material and supplies.
Implement approved changes and establish benchmarks.
Report identified results.
Establish productivity standards and implement continuous measurement systems.
Determine levels of quality required and provided by personnel and vendors.
update and maintain departmental guidelines and procedures manual.
Monitor adherence to guidelines and procedures.
Liaise with other WBS0 departments to provide services as needed.
Plan and implement services to new clients and buildings.
How You'll Work.
Team & Collaboration
Works closely with Office Services building managers, Operations managers.; Collaborates with Human Resources, Labor Relations, and direct reports on hiring, disciplinary actions, and terminations.; Meets with direct reports, building managers, tenants and department management.; Liaises with other WBS0 departments (e.g., Studio Services, Office Services, Operations, Studio Tour Hollywood, Productions, Special Events, Gardening, etc.).; Excellent communication and stakeholder management skills, with the ability to align custodial operations to organizational priorities and customer expectations.
Communication Scope
Excellent communication and stakeholder management skills
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