Company
Chiller Manufacturing
ManagerCSDandAfterSales
“Manager- CSD and After Sales. Skills: Customer Service Management, After-Sales Service, Order Management, Sales Growth. Oversee Demand Planning. Manage customer orders”
What You'll Achieve.
driving service sales growth; driving operational improvements; Achieve monthly forecasts for labor and materials (L&M) orders; maintain a robust sales pipeline (minimum 5x of sales target)
Industry & Context.
analytical and problem-solving skills; Troubleshoot order discrepancies
What They're Looking For.
Must Have
Bachelor’s degree in Business Administration or Mechanical Engineering, 12-15 years of experience in customer service management and/or after-sales service roles, leadership experience, Excellent communication, negotiation, and customer relationship management skills, analytical and problem-solving skills, deep understanding of plant operations, Proven track record of driving service sales growth and operational improvements
Nice to Have
preferably within the HVAC or related industry
What You'll Do.
Oversee Demand Planning
Manage customer orders
Enhance customer experience
Lead after-sales support
Develop customer communication
Address customer requirements
Act as primary contact
Lead after-sales operations
Oversee order lifecycle
Troubleshoot order discrepancies
Review customer orders
Confirm delivery schedules
Ensure timely order processing
Establish sales order forecasting
Support materials planning
Promote on-time pickup
Optimize inventory levels
Improve SAP SD module processes
Participate in new product development
Coordinate plant resources
Meet cost and delivery targets
Interact with field operations
Assess labor/service part requirements
Prepare cost estimates
Negotiate service sales
Achieve monthly forecasts
Meet compliance requirements
Meet sales process requirements
Coordinate with sales teams
Coordinate with planning teams
Coordinate with production teams
Coordinate with Finance teams
Coordinate with logistics teams
Guarantee timely shipments
Resolve fulfillment issues
Identify new service sales
Pursue new service sales
Maintain sales pipeline
Collaborate with internal teams
Ensure timely order booking
Ensure timely fulfillment
Maintain customer relationships
Enhance customer loyalty
Enhance repeat business
Enhance long-term partnerships
Coordinate factory resources
Support external after-sales teams
Provide technical support
Provide materials support
Analyze after-sales data
Exchange product information
Exchange process information
Provide technical maintenance training
How You'll Work.
Team & Collaboration
Works cross-functionally with plant operations; Works cross-functionally with field service teams; Works cross-functionally with customers; Coordinate with sales teams; Coordinate with planning teams; Coordinate with production teams; Coordinate with Finance teams; Coordinate with logistics teams; Collaborate with internal teams; Coordinate factory resources for supporting external after-sales service teams
Communication Scope
Excellent communication skills; Develop communication mechanisms with customers
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