Razorpay Software Private Limited
Financial Technology
Manager,CrossBorder
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Cross Border at Razorpay Software Private Limited. Skills: Key Account Management, Enterprise Sales, B2B Relationship Management, Cross-Border Payments. govern, sustain, and grow relationships with a dedicated portfolio of Razorpay’s high-value international and export-facing enterprise clients. maximizing merchant lifetime value”
What You'll Achieve.
maximizing merchant lifetime value; ensuring seamless cross-border payment operations; driving global portfolio retention; consistently achieving or exceeding portfolio revenue targets; foster long-term strategic partnerships; ensuring strict adherence to international Service Level Agreements (SLAs)
Industry & Context.
analytical and strategic mindset; driving rapid, root-cause resolution
What They're Looking For.
Must Have
B. Tech, Advanced interpersonal, stakeholder influence, and global commercial negotiation skills, analytical and strategic mindset with a solid understanding of international B2B payment ecosystems, multi-currency processing, and cross-border compliance, Proven capability to build and manage relationships with enterprise-level decision-makers, 4–7 years of proven experience in Key Account Management, Enterprise Sales, or B2B Relationship Management, preferably within the SaaS, Fintech, or Cross-Border Payments industry, Demonstrated track record of consistently meeting or exceeding retention and revenue expansion targets within a dedicated portfolio
What You'll Do.
and grow relationships with a dedicated portfolio of Razorpay’s high-value international and export-facing enterprise clients
maximizing merchant lifetime value
ensuring seamless cross-border payment operations
driving global portfolio retention
own the end-to-end account lifecycle
act as the primary trusted advisor to international clients
align their complex global payment needs with Razorpay’s evolving financial infrastructure
Execute the overarching growth and retention strategy for a designated portfolio of cross-border enterprise accounts
consistently achieving or exceeding portfolio revenue targets through proactive cross-selling and up-selling of international and domestic payment solutions
Orchestrate periodic business reviews with key client decision-makers
synthesizing cross-border transaction data and market trends to deliver actionable insights and foster long-term strategic partnerships
Serve as the primary escalation authority for critical portfolio concerns
root-cause resolution and ensuring strict adherence to international Service Level Agreements (SLAs)
Leverage cross-border market intelligence and CRM data repositories to proactively identify account risks
optimize the overarching merchant lifecycle
refine individual account management strategies
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product, Engineering, Compliance, and Legal teams to ensure the seamless delivery of customized financial solutions that adhere to complex international regulatory frameworks (e. g. , FEMA and RBI export guidelines)
Communication Scope
stakeholder influence; global commercial negotiation skills
Full Job Description
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventu
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