Delivery Hero
E-Commerce
Manager,CorporateOperations
“Manager, Corporate Operations at Delivery Hero. Skills: Operations management, Supply chain management, Logistics management, Process improvement. Lead Pan Pakistan operations. Manage sourcing”
What You'll Achieve.
Fulfillment rate 95% or higher; Customer satisfaction rate 99%; Operations costs under 2% GMV
Industry & Context.
Problem-solving skills; Analytical skills
What They're Looking For.
Must Have
5+ years operations experience, 5+ years supply chain experience, 5+ years logistics management experience, Analytical skills, Problem-solving skills, Data-driven approach, Manage vendors, Manage logistics partners, Manage cross-functional teams, Negotiation skills, Communication skills, Stakeholder management skills, Experience in cost optimization, Experience in KPI tracking, Experience in process automation
Nice to Have
Master's degree preferred
What You'll Do.
Lead Pan Pakistan operations
Manage last-mile logistics
Monitor fulfillment rate
Maintain fulfillment rate
Oversee purchase order creation
Oversee purchase order submission
Resolve operational challenges
Onboard warehouse partners
Manage warehouse partners
Establish SOPs with partners
Align payment terms with partners
Align best practices with partners
Manage 3PL performance
Control operational costs
Maintain operational costs
Optimize working capital
Improve margins through sourcing
Improve margins through negotiations
Monitor account profitability
Track operational KPIs
Ensure SOP compliance
Conduct routine audits
Maintain inventory accuracy
Maintain system alignment
Maintain oversight on recovery updates
Coordinate with account managers
Ensure timely follow-ups
Mentor operations team
Support operations team
Enhance team productivity
Enhance team efficiency
Equip team with tools
Equip team with training
Equip team with resources
Identify improvement opportunities
Identify automation opportunities
Drive continuous improvement
Reduce manual workload
Conduct periodic client visits
Understand service gaps
Improve customer experience
Maintain supplier relationships
Maintain partner relationships
Ensure consistent service quality
Ensure competitive pricing
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; Suppliers; Third-party partners; Logistics partners; Account managers
Communication Scope
Communication skills
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