UOB
Banking
Manager,CorporateClientServices,GroupTech&Operations
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Corporate Client Services, Group Tech & Operations at UOB. Skills: Client Services, People Management, Service Delivery. Ensures highest standard of service delivery to customers. Monitor and respond to incoming calls/emails/social media platform/written correspondences”
What You'll Achieve.
Ensure minimal impact to customer and employee satisfaction; Ensure SLA are met
Industry & Context.
Proactively solves problems; Provides timely resolution; Identifies the most appropriate course of action for problem resolution
What They're Looking For.
Must Have
5 to 7 years of working experience in Contact Centre, Good People Management skills, Great communication skills, Adhere to Bank Policy and ensure SLA are met
Nice to Have
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment
What You'll Do.
Ensures highest standard of service delivery to customers
Monitor and respond to incoming calls/emails/social media platform/written correspondences
Resolves CSO and customer issues
Proactively solves problems and provides timely resolution
Identifies the most appropriate course of action for problem resolution and effectively communicates plans
Promotes a supportive environment for problem-solving
Provides management support to CSOs
Conducts monitoring and coaching sessions
Provides on-the-job training and mentoring
Conducts coaching and performance appraisal sessions
Involve in Department projects
Identifying areas for improvement and implementing process enhancements
How You'll Work.
Communication Scope
Great communication skills
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** **Job Responsibilities** * Ensures highest standard of service delivery to our customers. * Monitor and respond to incoming calls/emails/social media platform/written correspondences * Resolves CSO and customer issues * Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction. * Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted. * Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues. * Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs. * Conducts monitoring and coaching sessions * Provides on-the-job training and mentoring. * Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors. * Involve in Department project * Identifying areas for improvement and implementing process enhancements **Job Requirements** * Bachelor’s degree with 5 to 7 years of working experience in Contact Centre * Good People Management skills * Great communication skills * Adhere to Bank Policy and ensure SLA are met Experience
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