Copeland
Climate Technologies
Manager,ControlsServices&Support
“Manager, Controls Services & Support at Copeland. Skills: HVACR controls systems, Technical leadership, Global technical support, Controls programming. Lead global technical support. Lead controls-related technical services”
What You'll Achieve.
Ensure consistent execution across Copeland’s lifecycle services model; Meet enterprise customer commitments
Industry & Context.
Translate complex technical challenges into clear execution plans
May be required to travel to a Copeland site regularly, On-call shifts occur
What They're Looking For.
Must Have
Bachelor’s degree in Engineering, Computer Science, or related technical field, background in HVACR controls systems, programming, integrations, and system architecture, 5+ years of leadership experience within professional services, technical delivery, or engineering organizations, Experience supporting complex customer deployments involving controls programming, integrations, or commissioning, Familiarity with service delivery metrics including SLA performance, technical KPIs, and customer outcomes
What You'll Do.
Lead global technical support
Lead controls-related technical services
Provide leadership for direct reports
Support global case resolution
Support controls programming
Support third-party integrations
Support custom interface solutions
Improve deployment readiness
Strengthen integration consistency
Support large-scale customer rollouts
Align technical support performance
Ensure consistent execution
How You'll Work.
Team & Collaboration
Partner closely with OEM stakeholders; Partner with Engineering; Partner with Product Management; Partner with Project Services; Partner with Field Services teams; Operate in matrixed organizations; Cross-functional collaboration; Collaborate with your team; Collaborate with your leader
Communication Scope
Translate complex technical challenges into clear execution plans
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