Justworks
Manager,ContinuousImprovementCoaching
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Continuous Improvement Coaching at Justworks. Skills: Continuous Improvement Coaching, team leadership, coaching strategy development, performance improvement program design, data analysis for coaching, cross-functional collaboration. Lead and develop a team of Continuous Improvement Coaches. Define and evolve the coaching and continuous improvement strategy”
What You'll Achieve.
drive measurable impact on customer and business outcomes; elevate performance at scale; consistently deliver exceptional customer experiences; strengthen coaching practices across the Customer Success Organization; aligning their behaviors to our core values; measure coaching effectiveness, behavior change, and performance outcomes
Industry & Context.
translating performance data into meaningful development opportunities; identifying patterns in quality evaluations; using those insights to design programs that elevate performance at scale; identifying organizational performance trends; translate insights into targeted development strategies; proactively identify opportunities for performance improvement
What They're Looking For.
Must Have
5+ years of experience in Customer Experience, Customer Success, Quality, or Coaching environments, 2+ years of experience leading teams or managing coaching or performance improvement programs, understanding of customer interaction quality and performance development practices, Ability to translate data and insights into practical coaching strategies, communication and stakeholder management skills, Experience working cross-functionally to drive organizational change
What You'll Do.
Lead and develop a team of Continuous Improvement Coaches
Define and evolve the coaching and continuous improvement strategy
Design scalable coaching frameworks and performance improvement programs
and CSO leadership to identify organizational performance trends
Influence and strengthen coaching capabilities across the organization
Drive consistency in coaching standards
and performance expectations
and behavioral trends to proactively identify opportunities for performance improvement
Partner cross-functionally with Operations
and Customer Experience leadership
Establish mechanisms to measure coaching effectiveness
and performance outcomes
Champion a culture of continuous improvement
How You'll Work.
Team & Collaboration
collaborate with sales stakeholders; Partner with QA, Performance Insights, and CSO leadership; Partner cross-functionally with Operations, Enablement, and Customer Experience leadership; working across functions to drive change
Communication Scope
communication skills; stakeholder management skills; strengthen communication skills
Full Job Description
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are a strategic and people-focused leader who is passionate about helping teams grow through structured coaching, performance insights, and continuous improvement. You have a deep understanding of what drives strong customer interactions and are energized by translating performance data into meaningful development opportunities for individuals and teams. You are both analytical and empathetic. You enjoy identifying patterns in quality evaluations, customer feedback, and operational metrics, and using those insights to design programs that elevate performance at scale. At the same time, you understand the human side of coaching and are skilled at partnering with managers to build confidence, strengthen communication skills, and support professional growth across teams. You thrive in collaborative environments and are comfortable working across functions to drive change. You are excited by the opportunity to build structured improvement programs that help teams consistently deliver exceptional customer experiences while strengthening coaching practices across the Customer Success Organization. Your Success Profile What You Will
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