Samsara
Technology
Manager,ConsultingServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Consulting Services at Samsara. Skills: Customer Success, Team management, Value realization. Ensure ongoing success and value realization. Define and execute long-term strategies”
What You'll Achieve.
Achieve measurable business outcomes
Industry & Context.
Solutions-focused; Problem-solving skills; Bias for action; Think big
25% travel
What They're Looking For.
Must Have
8+ years Customer Success, account management, or consulting, 3+ years management positions, Experience with $1M+ ACV customers, Experience with Enterprise SaaS, Ability to travel within the United States for customer meetings and events (up to 25%), Experience in structured value delivery, Exceptional executive stakeholder management, Proven track record of building trust, Bachelor's degree from a 4-year institution
Nice to Have
Led a team managing 8-20 accounts, Experience using Gainsight, Partnering with account executives
What You'll Do.
Ensure ongoing success and value realization
Define and execute long-term strategies
Find and grow the next generation of Resident
Keep executives informed of progress
Champion cultural principles
Role model cultural principles
Embed cultural principles
Hire an inclusive team
Develop an engaged team
Lead a high-performing team
How You'll Work.
Team & Collaboration
Customer executives; Day-to-day users; Internal teams; Sales; Product; Engineering; Finance; Cross-functional teams
Communication Scope
Executive communications
Full Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: The Resident Consultant team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As the manager of the Resident Consultant team, you will manage a team of Resident Consultants while also enhancing and scaling our service offering. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massa
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