United Overseas Bank Ltd
Financial Services
Manager,ComputerOperator,GroupInfrastructure&PlatformServices
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Computer Operator, Group Infrastructure & Platform Services at United Overseas Bank Ltd. Skills: IT systems operation, Command Center, Incident resolution. Monitor system platforms. Monitor applications”
What You'll Achieve.
Maintain high service availability; Timely action on exceptions; Timely execution of batch jobs; Resolution of job failures; Conform to SLAs; Minimal disruption to business
Industry & Context.
First-level diagnosis; Issue resolution
12-hour rotating shifts
What They're Looking For.
Must Have
Degree or Diploma in IT, 2+ years IT operations experience, Familiarity with Mainframe, Familiarity with AS/400, Familiarity with UNIX/Linux, Familiarity with Windows, Working experience Microsoft Office, Fluency in English
What You'll Do.
Monitor system platforms
Monitor network infrastructure
Conduct first-level diagnosis
Resolve system issues
Coordinate incident responses
Coordinate maintenance activities
Maintain operational logs
Maintain incident records
Maintain shift handover documentation
How You'll Work.
Team & Collaboration
Infrastructure support teams; Application support teams
Full Job Description
Company: 1011 United Overseas Bank Ltd **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** As a member of the Computer Operations team, you will play a critical role in ensuring the seamless and continuous operation of the bank’s IT systems across multiple platforms—including Mainframe, AS/400, UNIX, and Windows—within a 24x7 Command Center environment. This role demands strong attention to detail, the ability to work under pressure, and a commitment to maintaining high service availability in a mission-critical environment. * **Exceptions Monitoring:** Perform real-time monitoring of system platforms, applications, ATM services and network infrastructure using enterprise monitoring tools and promptly escalate exceptions to corresponding support teams, in accordance with SOPs, for timely action. * **Batch Operations:** Track and manage scheduled batch jobs, ensuring timely execution and resolution of job failures conforming to the SLAs with business * **Incident Management:** Promptly identify, escalate, and track incidents to the appropriate support teams, ensuring timely resolution and minimal disruption to business operations. * **First-Level Support:** Conduct first-level diagnosis and resolution of system and batch issues before escalating to higher support tiers * **Collaboration:** Work
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