HighLevel

Technology

Manager,CommunityTeam

$115–165k ~AI est. United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, Community Team at HighLevel. Skills: Community management, Team leadership, Crisis communication. Direct global remote team. Mentor global remote team”

What You'll Achieve.

Scale user community; Organize user community; Safeguard user community; Improve product; Deepen customer loyalty

Industry & Context.

Technology
Problems you'll solve

Troubleshooting technical issues

What They're Looking For.

Must Have

8 years of overall relevant experience, People management experience, High School Diploma or equivalent, 1 year experience working in HighLevel, 5+ years of Customer Relations or Customer Service experience

Nice to Have

Applicable degree is a plus

What You'll Do.

Direct global remote team

Mentor global remote team

Scale global remote team

Ensure 24/7/365 coverage

Ensure high engagement

Ensure brand alignment

Oversee multi-channel engagement strategy

Execute multi-channel engagement strategy

Establish community guidelines

Document community guidelines

Enforce community guidelines

Gather community feedback

Relay community feedback

Highlight pain points

Explain releases to customers

Coordinate incidents during outages

Publish clear updates

Publish transparent updates

Publish authoritative updates

Develop customer advocacy initiatives

Manage top-contributor programs

Manage gamification strategies

Collect community health metrics

Report community health metrics

Support evolving business needs

Support evolving community needs

How You'll Work.

Team & Collaboration

Product Managers; Product Marketing; Product teams; Support teams; Marketing teams

Communication Scope

Crisis communication; Community updates

Full Job Description

## Description About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who you are:  As the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tens

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