HighLevel
Technology
Manager,CommunityTeam
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Community Team at HighLevel. Skills: Community management, Team leadership, Crisis communication. Direct global remote team. Mentor global remote team”
What You'll Achieve.
Scale user community; Organize user community; Safeguard user community; Improve product; Deepen customer loyalty
Industry & Context.
Troubleshooting technical issues
What They're Looking For.
Must Have
8 years of overall relevant experience, People management experience, High School Diploma or equivalent, 1 year experience working in HighLevel, 5+ years of Customer Relations or Customer Service experience
Nice to Have
Applicable degree is a plus
What You'll Do.
Direct global remote team
Mentor global remote team
Scale global remote team
Ensure 24/7/365 coverage
Ensure high engagement
Ensure brand alignment
Oversee multi-channel engagement strategy
Execute multi-channel engagement strategy
Establish community guidelines
Document community guidelines
Enforce community guidelines
Gather community feedback
Relay community feedback
Highlight pain points
Explain releases to customers
Coordinate incidents during outages
Publish clear updates
Publish transparent updates
Publish authoritative updates
Develop customer advocacy initiatives
Manage top-contributor programs
Manage gamification strategies
Collect community health metrics
Report community health metrics
Support evolving business needs
Support evolving community needs
How You'll Work.
Team & Collaboration
Product Managers; Product Marketing; Product teams; Support teams; Marketing teams
Communication Scope
Crisis communication; Community updates
Full Job Description
## Description About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who you are: As the HighLevel Community Team Manager, you are responsible for scaling, organizing, and safeguarding our highly active, entrepreneurial user community. You understand that this community is a critical driver of HighLevel's growth and success, and you approach community moderation and engagement with strategic foresight, technical curiosity, and strong empathy. You are comfortable troubleshooting technical issues, managing high-tens
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