Scopely

mobile games

Manager,Community-MarvelStrikeForce

Canada Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Manager, Community - Marvel Strike Force at Scopely. Skills: community strategy, community operations, player communication, cross-functional collaboration, player sentiment analysis. lead the day-to-day community function. translate business priorities into player-facing communication and community operations”

What You'll Achieve.

inspire play every day; connecting millions of people around the world daily; ensure player sentiment and community context are reflected in how we engage our audience; deliver clear, consistent communication that reflects the player experience; foster a high-quality, player-first approach to community engagement; strengthen engagement, authenticity, and player advocacy; track community KPIs including engagement, sentiment, responsiveness, and player trust indicators; improve outcomes

Industry & Context.

mobile games
Problems you'll solve

escalation handling; synthesize feedback into actionable insights; identify trends and opportunities; refine communication plans and community programs based on performance and learnings

What They're Looking For.

Must Have

5+ years of experience in community, social, or player engagement, Experience managing community programs for live-service games, judgment in player communication, prioritization, and escalation handling, Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience, written and editorial instincts with the ability to adapt tone to different player situations, Experience translating player sentiment into actionable recommendations, Data-informed mindset with experience using engagement and feedback signals to improve outcomes, organizational skills and ability to manage multiple priorities in a fast-paced live environment

Nice to Have

Experience with large midcore, live-operated F2P mobile games, collaborative approach with Marketing, Product, and Player Experience partners, Experience supporting creator programs and community-led content initiatives

What You'll Do.

lead the day-to-day community function

translate business priorities into player-facing communication and community operations

own the execution of the community strategy across channels

manage communication planning for launches and live-service beats

ensure player sentiment and community context are reflected in audience engagement

prioritize effectively

maintain player trust

consistent communication

execute and evolve the community strategy

manage day-to-day community operations and communication cadence

ensure messaging is clear

and aligned with player sentiment and business priorities

support continuous improvement of communication systems

lead the day-to-day work of community managers and/or community specialists

set weekly and monthly priorities

and execution standards

foster a high-quality

player-first approach to community engagement

support team development through feedback

and performance management

monitor player sentiment and discussion trends

synthesize feedback into actionable insights

maintain clear feedback loops between the community and cross-functional teams

ensure player concerns

and decisions are communicated back with clarity and transparency

lead communication planning for launches

and major game moments

support escalation planning and messaging during sensitive or high-impact player-facing situations

shape and maintain the game’s community narrative

oversee execution of the editorial and community content pipeline

partner with Marketing and creator partners on community-facing content initiatives

support programs that strengthen engagement

coordinate community content calendars and player-facing moments

provide regular reporting and insight summaries

qualitative and quantitative feedback

and social monitoring to identify trends and opportunities

refine communication plans and community programs

How You'll Work.

Team & Collaboration

Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams; Ensure community insights inform messaging, launch planning, and player-facing communications; Help align player communication with in-game experience, known issues, and major product beats; Partner with Marketing and creator partners on community-facing content initiatives; Help coordinate community content calendars and player-facing moments across teams; collaborative approach with Marketing, Product, and Player Experience partners

Communication Scope

player-facing communication; clear, consistent communication; written and editorial instincts; adapt tone to different player situations; communicate back with clarity and transparency

Process & Methodology

prioritization, manage multiple priorities in a fast-paced live environment

Full Job Description

Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe. What You Will Do As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience. You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience. Community Strategy & Execution Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops Manage day-to-day community operations and communication cadence Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities Support continuous improvement of communication systems, workflows, and team processes Team Leadership & Operating Cadence Lead the day-to-day work of community managers and/or community specialists Set weekly and monthly priorities, operating rhythms, and execution standards Foster a high-quality, player-first approach to community engagement Support team development through feedbac

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