Scopely
mobile games
Manager,Community-MarvelStrikeForce
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optimal for Mid candidates.
“Manager, Community - Marvel Strike Force at Scopely. Skills: community strategy, community operations, player communication, cross-functional collaboration, player sentiment analysis. lead the day-to-day community function. translate business priorities into player-facing communication and community operations”
What You'll Achieve.
inspire play every day; connecting millions of people around the world daily; ensure player sentiment and community context are reflected in how we engage our audience; deliver clear, consistent communication that reflects the player experience; foster a high-quality, player-first approach to community engagement; strengthen engagement, authenticity, and player advocacy; track community KPIs including engagement, sentiment, responsiveness, and player trust indicators; improve outcomes
Industry & Context.
escalation handling; synthesize feedback into actionable insights; identify trends and opportunities; refine communication plans and community programs based on performance and learnings
What They're Looking For.
Must Have
5+ years of experience in community, social, or player engagement, Experience managing community programs for live-service games, judgment in player communication, prioritization, and escalation handling, Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience, written and editorial instincts with the ability to adapt tone to different player situations, Experience translating player sentiment into actionable recommendations, Data-informed mindset with experience using engagement and feedback signals to improve outcomes, organizational skills and ability to manage multiple priorities in a fast-paced live environment
Nice to Have
Experience with large midcore, live-operated F2P mobile games, collaborative approach with Marketing, Product, and Player Experience partners, Experience supporting creator programs and community-led content initiatives
What You'll Do.
lead the day-to-day community function
translate business priorities into player-facing communication and community operations
own the execution of the community strategy across channels
manage communication planning for launches and live-service beats
ensure player sentiment and community context are reflected in audience engagement
prioritize effectively
maintain player trust
consistent communication
execute and evolve the community strategy
manage day-to-day community operations and communication cadence
ensure messaging is clear
and aligned with player sentiment and business priorities
support continuous improvement of communication systems
lead the day-to-day work of community managers and/or community specialists
set weekly and monthly priorities
and execution standards
foster a high-quality
player-first approach to community engagement
support team development through feedback
and performance management
monitor player sentiment and discussion trends
synthesize feedback into actionable insights
maintain clear feedback loops between the community and cross-functional teams
ensure player concerns
and decisions are communicated back with clarity and transparency
lead communication planning for launches
and major game moments
support escalation planning and messaging during sensitive or high-impact player-facing situations
shape and maintain the game’s community narrative
oversee execution of the editorial and community content pipeline
partner with Marketing and creator partners on community-facing content initiatives
support programs that strengthen engagement
coordinate community content calendars and player-facing moments
provide regular reporting and insight summaries
qualitative and quantitative feedback
and social monitoring to identify trends and opportunities
refine communication plans and community programs
How You'll Work.
Team & Collaboration
Partner closely with Strategic & Product Marketing, Product, Live Ops, CRM, and Player Experience teams; Ensure community insights inform messaging, launch planning, and player-facing communications; Help align player communication with in-game experience, known issues, and major product beats; Partner with Marketing and creator partners on community-facing content initiatives; Help coordinate community content calendars and player-facing moments across teams; collaborative approach with Marketing, Product, and Player Experience partners
Communication Scope
player-facing communication; clear, consistent communication; written and editorial instincts; adapt tone to different player situations; communicate back with clarity and transparency
Process & Methodology
prioritization, manage multiple priorities in a fast-paced live environment
Full Job Description
Scopely is looking for a Manager, Community to join our Marvel Strike Force team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. Marvel Strike Force is Scopely's squad-based Hero Collector RPG, housing heroes and villains across the Marvel Universe. What You Will Do As the Manager, Community you will lead the day-to-day community function for MARVEL Strike Force. This role is responsible for translating business priorities into clear, effective player-facing communication and community operations. You will own the execution of the community strategy across channels, manage communication planning for launches and live-service beats, and ensure player sentiment and community context are reflected in how we engage our audience. You will serve as a key operational lead for the community function, helping the team prioritize effectively, maintain player trust, and deliver clear, consistent communication that reflects the player experience. Community Strategy & Execution Execute and evolve the community strategy across key platforms, tone, engagement models, and player feedback loops Manage day-to-day community operations and communication cadence Ensure messaging is clear, consistent, and aligned with player sentiment and business priorities Support continuous improvement of communication systems, workflows, and team processes Team Leadership & Operating Cadence Lead the day-to-day work of community managers and/or community specialists Set weekly and monthly priorities, operating rhythms, and execution standards Foster a high-quality, player-first approach to community engagement Support team development through feedbac
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