Smith+Nephew
medical device or healthcare industry
ManagerCommercialTrainingandEducation
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager Commercial Training and Education at Smith+Nephew. Skills: Training delivery, Field coaching, Onboarding, Sales training. Plan, coordinate, and deliver training programs. Facilitate learning through diverse methods”
What You'll Achieve.
Enable a high-performing sales organization; Deliver superior commercial results; Deliver best-in-class customer experiences; Accelerate time-to-performance; Measure coaching impact; Measure learning outcomes; Align training with business priorities; Support corporate strategies and growth objectives
Industry & Context.
Field ride-alongs (~20% of time)
What They're Looking For.
Must Have
Bachelor’s degree required, 3–7 years’ experience in commercial, training, or marketing roles within the medical device or healthcare industry, Proven success in sales training delivery, field coaching, or commercial enablement roles, In-depth understanding of sales processes, medical device markets, and customer engagement dynamics
Nice to Have
Bilingual (English proficiency French proficiency strongly preferred), Certifications in adult learning, facilitation, or coaching (e. g. , Langevin Learning, Bob Pike, Train-the-Trainer, Challenger, Lane 4) are an asset, Project management and/or instructional design certifications are a plus
What You'll Do.
and deliver training programs
Facilitate learning through diverse methods
Certify sales representatives on competencies
Conduct field ride-alongs
Deliver training content aligned with framework
Maintain training documentation and tracking
Lead and coordinate onboarding process
Evaluate onboarding effectiveness
Act as mentor and role model
Collaborate with managers to identify gaps
Establish governance and tracking metrics
Conduct training needs assessments
Develop annual and quarterly training plans
Collaborate with Global/US CT+E partners
Represent Canadian CT+E function
Support utilization of Customer Experience & Innovation Lab
How You'll Work.
Team & Collaboration
Partner with HR, Sales Leadership, and Global Training; Collaborate with managers to identify performance gaps; Collaborate with Global/US CT+E partners; Represent the Canadian CT+E function in leadership meetings
Communication Scope
Dynamic and engaging public speaker; Excellent facilitation and presentation skills; Excellent communication and interpersonal skills; Ability to influence and inspire others
Process & Methodology
Manage multiple projects simultaneously
Full Job Description
**Manager Commercial Training and Education (Mississauga, Ontario, Canada)** **Life Unlimited.** At Smith+Nephew we design and manufacture technology that takes the limits off living. The **Canadian Sales Trainer** is responsible for planning, coordinating, and delivering high-impact training programs, field coaching, and ongoing professional development to enable a high-performing sales organization across **Orthopedics, Sports Medicine, and Advanced Wound Management**. This role ensures that every sales professional in Canada is equipped with the product knowledge, clinical expertise, and selling skills necessary to deliver superior commercial results and best-in-class customer experiences. A key focus of this position is to **own the onboarding and training experience for all new hires** across the three franchises, ensuring consistent integration, certification, and cultural alignment with Smith+Nephew’s standards of excellence. **Location: Mississauga Ontario, office based 3 days per week** **What will you be doing?** **Training Delivery & Field Coaching ** * Plan, coordinate, and deliver comprehensive training programs for both new and tenured sales professionals across all three business franchises. * Facilitate learning through diverse methods including classroom instruction, virtual sessions, field-based coaching, and on-the-job training. * Certify sales representatives on required competencies including product knowledge, procedural expertise, competitive differentiation, and selling methodologies. * Conduct field ride-alongs (~20% of time) to assess and reinforce application of clinical, procedural, and sales enablement skills. * Deliver training content aligned with the Global Commercial Training & Education (CT+E) competency framework and ensure consistent execution of the Smith+Nephew selling process. * Maintain accurate training documentation and progress tracking through the Learning Unlimited platform and CRM tools. **Onboarding & Development ** * L
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