Cox Communications, Inc.
Manager,CloudSupport
“Manager, Cloud Support at Cox Communications, Inc.. Skills: Risk management, Incident management, Customer assurance, Cloud services. Own and operate the CAP portfolio. Serve as a technical authority for CAP”
What You'll Achieve.
Improve service stability; Prevent recurrence; Strengthen customer trust; Raise overall incident and PIR quality
Industry & Context.
Risk-based assurance program; Identifying and mitigating systemic risk; Challenging engineering assumptions; Validating remediation plans; Assess risk severity, blast radius, and root cause; Ensure RCAs drive verified corrective and preventive actions
Travel 15%, Must currently be authorized to work in the United States for any employer without current or future sponsorship, No OPT, CPT, STEM/OPT or visa sponsorship now or in future
What They're Looking For.
Must Have
Bachelor's degree and 6+ years of experience in cloud, infrastructure, or managed services environments (or equivalent experience such as Master's degree and 4 years of experience), 2+ years in a management or senior technical lead role, 2+ years leading P1/P2 major incidents or executive escalations, Demonstrated technical depth in hybrid cloud, virtualization, networking, security, or managed services, experience with Incident, Major Incident, and Problem Management
Nice to Have
MSP or enterprise hybrid-cloud operations experience, Familiarity with ITIL v4 and SRE concepts, Experience with Salesforce and/or ServiceNow, Exposure to Power BI or operational dashboards, Prior experience as a Senior Engineer, SRE, or Operations Manager
What You'll Do.
Own and operate the CAP portfolio
Serve as a technical authority for CAP
Apply technical judgment across cloud infrastructure
Establish and monitor early-warning indicators
Lead structured internal and customer-facing reviews
Serve as a senior escalation and operational leader
Provide concise risk summaries
Partner on tooling and data
and develop CAP resources
Standardize incident management practices
How You'll Work.
Team & Collaboration
Cross-functional coordination; Customer-facing leader; Partner on tooling and data; Lead, mentor, and develop CAP resources and incident leaders
Communication Scope
Customer-facing leader; Translate complex technical signals into clear action; Lead executive-level operational governance; Data-driven communicator; Concise risk summaries; Executive-ready communications
Process & Methodology
Process management, Resource planning
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