Upward Health
Healthcare
Manager,ClinicalSolutionDevelopment
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“Manager, Clinical Solution Development at Upward Health. Skills: Clinical Solution Development, Process Design, Stakeholder Management, Operational Excellence. Manage team of Clinical Solution Specialists. Develop specific solution description”
What You'll Achieve.
Improve lives of patients; Improve care for underserved populations; Monitor solution effectiveness; Achieve program goals; Ensure high-quality execution; Maintain excellence in service delivery; Align development with company mission; Align development with company goals; Implement solutions successfully; Improve health outcomes; Meet patient needs; Meet stakeholder expectations; Meet contractual obligations
Industry & Context.
Problem solving; Critical thinking; Root cause analysis; Troubleshooting; Data analysis; Performance assessment; Opportunity identification
Willing to travel
What They're Looking For.
Must Have
5-8+ years process design, 5-8+ years workflow enablement, 5-8+ years healthcare solution build, 5-8+ years healthcare solution delivery, Prior experience managing team, Prior experience developing team, Solution playbook development experience, Program management experience, Project management experience, Advanced stakeholder management skills, Ability to influence leaders, Ability to align leaders, Proven ability leverage data, Proven ability leverage KPIs, Proven ability leverage performance metrics, Experience writing clinical pain points, Experience writing problem statements, Critical thinking skills, Organizational skills, Prioritization skills, Experience with change management, Experience driving adoption, Bachelor's degree required, Relevant computer skills
Nice to Have
Master's degree preferred, Clinical licensure preferred, Certification in Project Management Professional (PMP) preferred, Lean Six Sigma background preferred, Process Engineering background preferred
What You'll Do.
Manage team of Clinical Solution Specialists
Develop specific solution description
Develop end-to-end workflow
Define technology needs
Define roles and responsibilities
Define metrics/outcomes
Plan clinical care roadmap strategies
Implement clinical care roadmap strategies
Lead team in design of clinical services
Partner across all teams
Ensure deep understanding of service delivery
Analyze data to evaluate effectiveness
Support informed decision-making
Develop and use metrics
Identify opportunities for improvement
Guide solution refinement
Guide leadership decisions
Plan and implement workflow changes
Plan and implement process changes
Plan and implement solution changes
Engage leadership for change
Recommend change management best practices
Support teams through transitions
Ensure adoption and stability
Ensure clinical solutions align with regulations
Ensure clinical solutions align with standards
Ensure clinical solutions align with requirements
Build compliance into planning
Build compliance into design
Build compliance into implementation
Foster professional development
Foster positive work environment
Set clear expectations
Align work to business needs
Strengthen team performance
Strengthen team capability
Identify technology-enabled solutions
Support solution design
Support documentation
Support workflow optimization
Partner with technology teams
Implement and sustain solutions
Manage financial aspects of development
Support evaluation of financial sustainability
Incorporate financial considerations
Incorporate patient experience into design
Incorporate stakeholder input into design
Ensure services align to expectations
Ensure services align to patient needs
Ensure services align to obligations
Build alignment across partners
Balance service quality
Balance operational feasibility
Balance business requirements
Provide leadership across solution portfolio
Balance sustainability
How You'll Work.
Team & Collaboration
Partnership with medical leadership; Partnership across all teams; Collaboration across departments; Working relationships across departments; Engaging stakeholders; Alignment across teams; Partnership with clinical staff; Partnership with business partners; Partnership with leadership teams; Partnership with clinical operations; Partnership with clinical excellence; Partnership with technology teams; Partnership with business teams; Partnership with client services; Partnership with finance; Partnership with technology teams; Collaboration with clinical staff; Collaboration with business partners; Collaboration with leadership teams; Collaboration with clinical operations; Collaboration with clinical excellence; Collaboration with technology teams; Collaboration with business teams; Collaboration with client services; Collaboration with finance; Collaboration with technology teams; Alignment on goals; Alignment on strategies; Alignment across partners
Communication Scope
Conveying complex ideas; Ensuring alignment on goals; Interpersonal savvy; Influencing stakeholders; Driving consensus
Process & Methodology
Program management, Project management, Managing concurrent initiatives, Coaching initiative leaders, PMP, Roadmap planning
Full Job Description
Company Overview: Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health! Job Title & Role Description: The Manager, Clinical Solution Development manages a team of Clinical Solution Specialists who are responsible for the deployment of the clinical care model strategies including the development of specific solution description, end-to-end workflow, technology needs, roles and responsibilities, metrics/outcomes, ROI (billing codes, optimization of services), and more for each clinical solution we deliver to patients. This leader will plan and implement the various strategies within the clinical care roadmap in partnership with medical leadership and will lead their team with the support of clinical subject matter experts in the design of individual clinical services. A critical element of this role is partnering across all teams to ensure connectivity and deep understanding of the service delivery model that impacts adjacent departments, i.e., revenue cycle management, finance, reporting, etc. The ideal candidate is flexible and willing to work in an early-stage company with the expectation that the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved populations. Skills Required: 5-8+ years of process design and workflow enablemen
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