Manager,ClientSuccess(CSM)

**Job Description** The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? **About the role:** The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts **while leading and developing a team** of Client Success Managers. This role is responsible for driving client value, retention and growth by leading a team of client success managers while also directly managing a portfolio of key accounts. The Manager blends strategic leadership with hands-on execution ensuring best practices are modeled, client relationships are strengthened and business outcomes are consistently delivered and is accountable for client outcomes, team performance, and execution of client success strategy at a portfolio or segment level. **About the team:** The Manager, Client Success is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. **What you will be doing:** **_Client Ownership_** * Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager * Drive adoption, measurable value realization, retention, and expansion within owned accounts * Serve as an escalation point for critical client risks and relationship challenges * Build trusted relationships with senior client stakeholders and act as a strategic advisor * Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes ** _Team Leadership_** * Lead,