Manager,ClientSuccess(CSM)

**Job Description** As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **About the role:** The Client Success Manager is responsible for directly managing a book of strategic or portfolio accounts **whilst leading and developing a team** of Client Success Managers. This role is responsible for driving client value, retention and growth by leading a team of client success managers while also directly managing a portfolio of key accounts. The Manager blends strategic leadership with hands-on execution ensuring best practices are modeled, client relationships are strengthened and business outcomes are consistently delivered and is accountable for client outcomes, team performance, and execution of client success strategy at a portfolio or segment level. **About the team:** The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. **What you will be doing:** **_Client Ownership_** * Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager * Drive adoption, measurable value realization, retention, and expansion within owned accounts * Serve as an escalation point for critical client risks and relationship challenges * Build trusted relationships with senior client stakeholders and act as a strategic advisor * Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes ** _Team Leadership_** * Le