Datavant
Healthcare
Manager,ClientSuccess
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Client Success at Datavant. Skills: Client relationship management, Team leadership, Client retention. Serve as primary point of contact for clients. Manage day-to-day client needs”
Industry & Context.
Problem-solving; Analytical skills; Issue resolution
Willingness to travel up to 15%
What They're Looking For.
Must Have
6+ years experience in client management, 6+ years experience in account management, 6+ years experience in customer success roles, Experience working in healthcare insurance, Experience working in healthcare audit industry, Demonstrated ability to prioritize projects, Demonstrated ability to manage multiple projects, Strict attention to detail, Experience leading team members, Experience mentoring team members, Communication skills, Presentation skills, Ability to manage relationships, Demonstrated success in delivering client-focused solutions, Excellent problem-solving skills, Excellent organization skills, Excellent analytical skills, Proficiency in project management tools, Proficiency in data tools, Collaborative, Flexible, Able to adapt quickly, Judgment, Ability to manage competing priorities, Demonstrated ability to work within diverse work group, Willingness to travel up to 15%
Nice to Have
Healthcare insurance industry experience preferred, Healthcare audit industry experience preferred
What You'll Do.
Serve as primary point of contact for clients
Manage day-to-day client needs
Ensure smooth delivery of services
Lead a team of account managers
Coach account managers
Ensure meeting format consistency
Ensure communication consistency
Ensure reporting consistency
Serve as escalation point for issue resolution
Develop trusted advisor relationship with strategic accounts
Oversee execution across client engagements
Oversee implementation
Oversee project tracking
Oversee issue resolution
Collaborate with internal teams
Ensure alignment between client goals and solutions
Support client success planning
Identify opportunities to expand client engagement
Partner with Client Success leadership
Escalate complex client challenges
Resolve complex client challenges
Track client performance metrics
Report client performance metrics
Track service level agreements
Report service level agreements
Define best practices for account management
Implement best practices for account management
Define best practices for reporting
Implement best practices for reporting
Define best practices for client communication
Implement best practices for client communication
Stay informed about industry trends
Stay informed about competitive developments
Guide clients effectively
Learn systems supporting client delivery
Learn processes supporting client delivery
Learn technologies supporting client delivery
Actively suggest process improvements
How You'll Work.
Team & Collaboration
Collaborate with internal teams; Collaborate with sales; Collaborate with operations; Collaborate with product
Communication Scope
Presentation skills; Client communication
Process & Methodology
Project management
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We’re Looking For: The Manager, Client Success will be working with designated clients to ensure that all client business needs are met with a high degree of quality. The Manager, Client Success serves as a key partner for day-to-day client operations, helping to drive satisfaction, retention, and operational excellence throughout the client lifecycle. What You Will Do: Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services. Lead and coach a team of account managers that service Datavant customers to ensure meeting format, communication and reporting are consistent. Serve as a key escalation point for issue resolution. Develop a trusted advisor relationship with strategic accounts, overseeing execution across client engagements, including implementation, forecasting, project tracking, and issue resolution. Collaborate with internal teams (sales, operations, product) to ensure alignment between client goals and Datavant’s solutions. Support client success planning and identify opportunities to expand client engagement through additional products or services. Partner with Client Success leadership to escalate and resolve complex client challenges. Track and report on client performance metrics and service level agreements.
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