Manager,ClientServices

Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring a Manager, Client Care Services to support our care programs out of our Peel branch. This position will work out of our Mississauga office. We’re an in-office team that thrives on real-time collaboration. Reporting to the Regional Director, the Manager, Client Care Services manages the Client Care Coordinators and oversees the coordination of patient schedules and ensures the overall efficiency of service delivery for government funded and private patient programs. The Manager, Client Services responds to difficult situations related to patient care and/or patient schedules, supports in addressing employee concerns, implements and manages scheduling processes including monitoring and reporting of key performance indicators such as missed care and referral acceptance, and managing the day-to-day operations of the coordination department. At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. * Motivates, directs and coaches staff to ensure quality care to all clients. * Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed * Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty * Oversees staffing and the preparation of monthly schedules for Client Service Coordinators * Oversees the hiring, training and orientation for Client Service Coordinators * Attends and facilitates meetings as required both internal and external. * Collects and s