Manager-ClientOperations

**Job Functions, Duties, Responsibilities and Position Qualifications:** **We 're not just a workplace - we're a Great Place to Work certified employer!** Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. **Quality is in our DNA -- is it in yours?** This opportunity is full-time during first shift and will require travel. **In this role, you will:** **Client Relationship Management** * Serve as the primary operational liaison for assigned clients post-implementation * Build and maintain strong, professional relationships with key client stakeholders * Conduct regular check-ins to assess satisfaction, identify concerns, and proactively address needs **Cross-Functional Collaboration** * Partner closely with Sales where appropriate to ensure smooth handoff post-contract execution * Maintain clear role boundaries: Sales owns growth and new business; this role owns service and retention * Collaborate with Compliance, Sales, HR, and other functions as needed to support operational execution **Performance Monitoring & Reporting** * Track and manage key performance indicators (e.g., turnaround times, service levels, client satisfaction) * Provide regular updates to leadership on account health, risks, and opportunities for improvement * Identify trends and recommend operational enhancements **Issue Resolution & Escalation Management** * Lead resolution of client concerns, coor