Standard Bank Group
Financial Services
Manager,ClientExperience
“Manager, Client Experience at Standard Bank Group. Lead effective execution of client experience approach. Identify and implement resolutions to friction points”
Industry & Context.
What They're Looking For.
Must Have
First Degree in Business Commerce, 5-7 years experience in managing complex service environments, Significant experience in all facets of the banking service environment and associated products, processes and systems, Experience and knowledge of dealing with client relevant legislation and how it is implemented in a banking environment
What You'll Do.
Lead effective execution of client experience approach
Identify and implement resolutions to friction points
Improve client experience through insights
Create integrated complaints management view
How You'll Work.
Communication Scope
Articulating Information
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