Signifyd
Finance / FinServ
Manager,ChargebackIntelligence
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Chargeback Intelligence at Signifyd. Skills: Chargeback Management, Team Management, Data Analysis, Risk Identification, Process Improvement, Stakeholder Negotiation, Leadership. Manage a team of analysts and subject matter experts within the Chargeback Investigations team. Identify root causes of process inefficiencies and implement creative and collaborative solutions”
What You'll Achieve.
Drive our vision of an enterprise-ready solution to fruition; Ensure our merchants are onboarded successfully and supported throughout their journey; Approve more good orders; Protect revenue; Keep customers happy; Empower confident, fraud-free commerce; Provide superior customer experiences; Eliminate fraud; Operate more efficiently; Protect the company from further losses; Streamline processes and procedures
Industry & Context.
Analytical skills; Problem-solving skills; Identify root causes of process inefficiencies; Design solutions that meet overall business needs; Troubleshoot issues
What They're Looking For.
Must Have
3+ years previous management experience in the chargeback management field, A track record of leading, empowering and growing a team of chargeback professionals, Vision to see how to scale our business, Experience working on payments or tech-related projects, Experience leading departmental and enterprise-wide projects, Understanding of operational processes and overall business impact, problem-solving, change management and analytical skills, Success working in a cross-functional, fast-paced environment and leading complex operations initiatives, Ability to autonomously drive and prioritize multiple initiatives, Ability to work collaboratively, be diplomatic and influence stakeholders and deal with ambiguity in an unstructured environment, Highly eloquent with excellent verbal, written and interpersonal communication skills, Proven leadership skills and ability to develop meaningful internal and external partnerships, understanding of ecommerce payments landscape in LATAM, Bilingual with business proficiency in English and Spanish or Portuguese
Nice to Have
Knowledge of card networks’ Operating Regulations (Visa, Mastercard, American Express and Discover) for both merchants and consumers, Experience working on credit card chargebacks in the ecommerce or payments industries, Experience using a variety of payment platforms or processors (Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, Rede etc. )
What You'll Do.
Manage a team of analysts and subject matter experts within the Chargeback Investigations team
Identify root causes of process inefficiencies and implement creative and collaborative solutions
Analyze data to identify
and address risks and drive standardization and continuous improvement
Understand and interpret the diverse issues and requirements of stakeholders
Facilitate negotiations with stakeholders to design solutions that meet overall business needs
Maximize the value we provide to merchants
Manage multiple and competing priorities
Engage directly with the senior leadership team on strategy
Respond to escalated customer and external issues
Provide expertise and direction to the team
Collaborate and partner with stakeholders across multiple departments for long-term solutions
Manage operational reports
Seek ways to operate more efficiently while protecting the company from further losses
Design further ad hoc reports to identify trends and aid in streamlining processes and procedures
Present and report findings and recommended actions to senior leadership
How You'll Work.
Team & Collaboration
Work at the intersection of Chargebacks, Risk, Product and Sales; Collaborate and partner with stakeholders across multiple departments; Work collaboratively with stakeholders; Develop meaningful internal and external partnerships
Communication Scope
Excellent verbal, written and interpersonal communication skills
Process & Methodology
Managing projects in the tech space, Leading departmental and enterprise-wide projects, Leading complex operations initiatives, Ability to autonomously drive and prioritize multiple initiatives
Full Job Description
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! You are enthusiastic with a strong will to constantly learn new things and improve your craft. You have an outstanding track record of managing projects in the tech space as well as a professional experience in payments, fraud investigations, recovery and chargebacks management. You enjoy looking at data which drives your decision-making process. You are analytical, detail-oriented but you also have the ability and flexibility to zoom out to see the big picture. If this is you, then Signifyd is the place for you. As the Chargeback Manager, you will be a pivotal player in our regional expansion. This is a high-impact role where you will manage a team of analysts to drive our vision of an enterprise-ready solution to fruition. You will work at the intersection of Chargebacks, Risk, Product and Sales to ensure our merchants are onboarded successfully and supported throughout their journey. This is a high-impact role that offers tremendous opportunities for growth, learning and leadership. Primary Responsibilities: Manage a team of analysts and subject matter experts within the Chargeback Investigations team. Act as a thought leader in identifying root causes of process inefficiencies and implementing creative and coll
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