Manager,ChangeManagement

**Job Description** # **Manager, Change Management** **Department:** Transformation Management Office **Location:** Riga, Latvia **Role Overview** We are seeking a Change Manager with experience supporting large-scale technology implementations to join our Transformation Management Office (TMO). The TMO leads high-impact, enterprise-wide change initiatives that enable the successful delivery of Circle K’s strategic priorities. As part of this team, the Change Manager plays a critical role in ensuring that complex transformation programs are effectively adopted and sustained across the organization. This role will support an **immediate and high-priority technology rollout** , requiring a candidate who can quickly integrate into the program, establish credibility with stakeholders, and drive structured, outcome-focused change execution. The successful candidate will be highly operational and focus on change delivery in a **multi-country environment across Europe** , partnering closely with business, product, and technical teams to ensure alignment, readiness, and adoption of new systems, processes, and ways of working. **Key Responsibilities** * Lead **end-to-end change management strategies** aligned to program timelines and milestones; **own and manage** key change activities and resources accordingly * Develop and deliver enablement assets, including **role-based training** materials and **digital content** (e.g., guides, videos) * Conduct structured **stakeholder, change impact, and readiness assessments** across functions and regions * Design and execute integrated **communication, engagement, and enablement plans** tailored to diverse audiences * Partner closely with program leadership and functional teams to **embed change into execution and governance** * Identify, assess, and proactively **mitigate adoption risks and change saturation** across impacted groups by defining and tracking adoption metrics to improve change effectiveness **Required Experience & Sk