HighLevel

Technology

Manager,Certifications

$115–165k ~AI est. United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, Certifications at HighLevel. Skills: Program management, People management, Technical expertise, Operational discipline. Lead certification program. Structure certification program”

What You'll Achieve.

Grow certification program; Scale certification program; Optimize certification program

Industry & Context.

Technology
Problems you'll solve

Conflict resolution; Decision making

Eligibility Requirements

Work during CST hours

What They're Looking For.

Must Have

8 years of Experience, 5+ years in customer training, 5+ years in customer success, 5+ years running certification operations, 2+ years managing remote teams, High School Diploma or equivalent

Nice to Have

Bachelor's degree in Education, Bachelor's degree in Operations, Bachelor's degree in Communications, HighLevel Certified Admin status

What You'll Do.

Lead certification program

Structure certification program

Scale certification program

Build scalable systems

Improve certification adoption

Oversee certification pipeline

Enforce testing security

Update test questions

Update live-build scenarios

Resolve candidate complaints

Handle technical issues

Own operational success

Develop strategic plans

Manage integration of professionals

Conduct quality assurance checks

How You'll Work.

Team & Collaboration

Cross-functional teams; Product teams; Customer Success teams; Academy teams

Communication Scope

Written communication; Verbal communication

Process & Methodology

Program management, Project management, Roadmap planning

Full Job Description

## Description Position: Manager, Certifications  Reports To: Sr. Director, Product Marketing  Location: Remote (USA) About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who you are: As the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical com

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