HighLevel
Product Marketing
Manager,Certifications
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Certifications at HighLevel. Skills: Program management, Operational discipline, Team leadership. Lead user certification program. Structure user certification program”
What You'll Achieve.
Grow certification program; Optimize certification program; Maintain exam integrity; Support future growth
Industry & Context.
Conflict resolution; Decision-making; Troubleshooting
Work during CST hours
What They're Looking For.
Must Have
High School Diploma or equivalent, 8 years of Experience, 5+ years customer training, 5+ years customer success, 5+ years running certification operations, 2+ years managing remote teams, 2+ years mentoring remote teams
Nice to Have
Bachelor's degree in Education, Bachelor's degree in Operations, Bachelor's degree in Communications, HighLevel Certified Admin status
What You'll Do.
Lead user certification program
Structure user certification program
Scale user certification program
Manage high-volume exam queues
Lead Certification Specialists
Develop testing criteria
Manage daily shift schedules
Manage proctoring assignments
Manage grading audits
Build scalable systems
Improve scalable systems
Build quality controls
Improve quality controls
Identify adoption opportunities
Identify success opportunities
Identify scalability opportunities
Identify engagement opportunities
Oversee certification pipeline
Ensure exam slot availability
Enforce testing security
Audit testing security
Update test questions
Update live-build scenarios
Resolve candidate complaints
Resolve appeal requests
Resolve technical issues
Own operational success
Own program scalability
Develop strategic plans
Develop capacity models
Manage integration of professionals
Conduct quality assurance checks
Support evolving business needs
Support program needs
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Customer Success; Partner with Academy teams; Manage team in Philippines; Manage team in India
Communication Scope
Written communication; Verbal communication; Clear instructions; Clear test guidelines; Clear feedback
Process & Methodology
Program management, Project management, Scalable processes, Strategic plans
Full Job Description
## Description About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names. Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen. Learn more about us on our YouTube Channel or Blog Posts Who you are: As the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program. You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity. You are comfortable diving into advanced platform conf
Applying for this Manager, Certifications role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about HighLevel?
Real rants from real employees. Read before you apply.