Manager,CentralizedIssueManagementPB&CB

**_Job Description_** **What 's the opportunity?** As Manager, you will support a centralized function to ensure first-line compliance with the Enterprise Issue Management Standard, driving consistent and timely issue resolution, risk mitigation, and governance across Personal Banking & Commercial Banking. This role is responsible for the maintenance, communication and holistic management of issues. **What will you do?** * Oversee first-line adherence to the Enterprise Issue Management Standard, ensuring policies, procedures and controls align with regulatory and organizational requirements * Develop and execute on workflows for issue intake, prioritization, investigation and resolution, ensuring consistency and timeliness, and foster cross-functional collaboration to address systemic issues and prevent recurrence * Oversee and assess the completeness and quality of issue records, which include the end‐to‐end lifecycle of each issue * Advise and partner with issue owners to analyze issue root cause and appropriate action plans * Support Sr. Manager in interactions with first line businesses, second-line compliance and GRM Operational Risk teams, auditors, and regulators for issue-related matters * Partner with 1LOD Operational Risk teams for issues emerging from control testing, operational risk events, risk measure breaches etc * Develop and maintain procedures and/or job aids for issues management * Contribute to the issue management report * Demonstrate a collaborative approach in dealing with colleagues and service partners * Contribute to the overall success of the team by sharing ideas and best practices, and value and build on ideas presented by others **What you need to succeed** **Must have:** * 3-5 years’ experience in a risk and control function such as compliance audit, risk management * 3+ years’ experience in the financial industry * Experience leading Issue Management activities * Strong communication skills (written and oral) **Nice to have:** * Oper