Nava PBC
government
Manager,CentralOperations,KnowledgeManagement
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Central Operations, Knowledge Management at Nava PBC. Skills: Knowledge management, Content strategy, AI-ready knowledge frameworks, Cross-functional collaboration. Define framework for AI content consumption. Stay current on AI and knowledge engineering”
What You'll Achieve.
Ensure accuracy, compliance, and version control at scale; Deliver on missions more effectively; Enhance digital products and services; Build the measurement framework for knowledge management; Define KPIs for content health, usage, search success, and time saved; Track attribution back to business impact; Enable contributors across functions to create and maintain knowledge that meets Nava’s standards
Industry & Context.
Legal authorization to work in the United States, Ability to meet government contract requirements, Work authorization that doesn’t require visa sponsorship, May be subject to a government background check or security clearance, Work from the contiguous United States
What They're Looking For.
Must Have
7+ years of experience in knowledge management, content strategy, digital transformation, or operations, demonstrated focus on building knowledge systems, not just managing documentation, Experience designing AI-ready knowledge frameworks, structuring content for machine consumption, defining metadata standards, governing content with downstream AI use in mind, Proven ability to set and enforce enterprise-wide content standards and governance models across a multi-stakeholder environment, Experience with knowledge base platforms and collaboration tools, comfort evaluating and integrating tooling across the knowledge stack, information architecture skills, taxonomy design, metadata management, enterprise search optimization, Experience building KPI frameworks for knowledge management, measuring content health, reuse, and business impact, Exceptional cross-functional collaboration and stakeholder alignment, can influence without authority and drive adoption across all levels of an organization, Comfortable operating across strategic design and hands-on execution within the same week, Legal authorization to work in the United States, Ability to meet any other requirements for government contracts for which candidates are hired, Work authorization that doesn’t require visa sponsorship, now or in the future, May be subject to a government background check or security clearance, depending on the contract
Nice to Have
Experience implementing knowledge bases integrated with AI tools, chatbots, or LLM-based workflows, Familiarity with semantic data models, knowledge graph technologies, or structured content for AI consumption, Experience in a 0-to-1 environment, such as a start-up or leading a net-new function within an organization, Background in professional services, government technology, or a similarly complex, multi-stakeholder environment, Relevant certification in knowledge management, information architecture, or a related discipline
What You'll Do.
Define framework for AI content consumption
Stay current on AI and knowledge engineering
Define and enforce content lifecycle governance
Capture and convert tacit knowledge
Build measurement framework for knowledge management
Define KPIs for content health
Track attribution back to business impact
Build proactive relationships with leaders
Surface knowledge gaps
Align on knowledge strategy
How You'll Work.
Team & Collaboration
Partner with Technology and Operations; Partner with subject matter experts across functions; Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations; Enable contributors across functions
Full Job Description
About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position summary The Manager, Central Operations, Knowledge Management joins the Operations partner with Technology and Operations to define the framework for how content is consumed by AI systems Stay current on emerging AI and knowledge engineering capabilities; bring informed recommendations to leadership on where Nava can gain leverage as tooling evolves Define and enforce governance standards for the full content lifecycle, from creation and review through archival and retirement, ensuring accuracy, compliance, and version control at scale Partner with subject matter experts across functions to capture and convert tacit knowledge into structured, reusable content Build the measurement framework for knowledge management at Nava: define KPIs for content health, usage, search success, and time saved, and track attribution back to business impact Build proactive relationships with leaders across Delivery, People Operations, Finance, Growth, and Operations to surface knowled
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