CenterWell
Healthcare
Manager,CenterAdministrator
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Center Administrator at CenterWell. Skills: Center Administration, Operational Standards, Patient Satisfaction, Staffing Plans. Oversee operations. Manage Medical Assistants”
What You'll Achieve.
Improve NPS Scores; Ensure high patient satisfaction; Reduce turnover; Improve provider satisfaction; Reduce provider burnout
Industry & Context.
On-site at assigned Center(s), ACHA Level II Background clearance
What They're Looking For.
Must Have
5+ years operational leadership experience, Front of house management experience, Clinical operations experience, Direct leadership experience, Mentor teams experience, Primary Care experience, Full-risk VBC experience, State and federal healthcare regulations knowledge, EMR or HIM systems experience, Knowledge of several software tools, Promote interface with different people, TB screening program participation, Adherence to flu vaccine policy, Current CPR certification
Nice to Have
Bachelor's degree in Business Administration, Bachelor's degree in Healthcare Administration, Basic knowledge of Population Health Strategy, Familiarity with Medicare, Experience managing a budget of $500,000+
What You'll Do.
Manage Medical Assistants
Manage Front Office staff
Promote positive team culture
Guide performance expectations
Manage daily schedules
Ensure adherence to regulations
Manage front-of-house operations
Manage back-office operations
Manage center associates
Onboard new associates
Provide ongoing training
Conduct monthly meetings
Provide service recovery
Help with administrative responsibilities
Manage expense reporting
Manage provider hiring
Manage license management
Manage credentialing management
Create patient-centric environments
Promote culture of care
Provide service excellence
Prioritize patient needs
Address clinician performance issues
Manage patient complaints
Resolve patient complaints
Integrate Value-Based Care principles
Conduct safety audits
Address clinic operation opportunities
Collaborate with providers on patient terminations
Agree on clinical goals
Agree on operational goals
Build teams with staff
Agree on team management
Ensure unified decision-making
Ensure cohesive leadership
Work towards common goals
Manage clinic dynamics
Manage market engagement
Communicate incentive plans
Develop provider engagement strategy
How You'll Work.
Team & Collaboration
Clinicians; Providers; Colleagues; Partners; Clinical dyad partners; Clinical staff; Operational staff
Full Job Description
# **Become a part of our caring community** The Manager, Clinic/Center Administration, is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The Center Administrator (CA) uses strategic leadership to launch a new center or manage an existing center which has an established patient volume, revenue, and staff. Prioritizing team building, enhancing market presence, and developing comprehensive operational standards to ensure seamless operations, financial management, and high patient satisfaction. The CA develops and implements staffing plans and procedures. The CA collaborates with clinicians to achieve patient outcomes and company projects. These projects include Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership. **Location Address** **Conviva Senior Primary Care office located at:** **388 W Little York, Houston, TX 77076** **You will report to the:** **Associate Operations Director, Clinic/Center Administration** **MAIN RESPONSIBILITIES** Leadership & Operational/Organizational Management: · Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example. Manage Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. · Ensure adherence to state and federal regulations. · Plan and complete staff meetings, demonstrating financial knowledge and managing Profit & Loss (P&L) to connect strategy with results. · Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. · Manage center associates ensuring staff, onboarding new associates, including providers, and provide ongoing training · Conduct monthly meetings with Regional Assoc
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