Imagine Pediatrics
Manager,CaregiverEngagementOperations
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Caregiver Engagement Operations at Imagine Pediatrics. Skills: Caregiver Experience Outcomes, Translate Insight into Action, Drive Operational Consistency, Lead Caregiver Voice Programs, Enable Teams to Deliver. Own the design, execution, and continuous improvement of the caregiver experience across the organization.. Ensures that every interaction reflects the needs, realities, and priorities of families we serve.”
Industry & Context.
Identify gaps in experience and drive measurable improvements; Turn insights into clear operational changes, standards, and workflows
What They're Looking For.
Must Have
Accountable for NPS performance and trend improvement, Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey, Identify gaps in experience and drive measurable improvements, Collect and synthesize caregiver feedback across channels (calls, surveys, PFAC, support groups), Turn insights into clear operational changes, standards, and workflows, Partner with clinical, operations, and product teams to implement changes, Define “what good looks like” for key caregiver touchpoints, Build and maintain standard processes that reduce variability in experience, Monitor adherence and performance against experience standards, Own and evolve the Patient Family Advocacy Council (PFAC), Design and manage peer-to-peer caregiver support programs, Ensure caregiver voice is consistently represented in decision-making forums
What You'll Do.
and continuous improvement of the caregiver experience across the organization.
Ensures that every interaction reflects the needs
and priorities of families we serve.
Translates insight into operational standards
drives consistency across the experience
and builds systems that earn trust at scale.
Lead our Patient Family Advocacy Council (PFAC) and peer-to-peer caregiver support programs to ensure the caregiver voice directly shapes how we operate.
How You'll Work.
Team & Collaboration
Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey; Partner with clinical, operations, and product teams to implement changes; Ensure caregiver voice is consistently represented in decision-making forums
Communication Scope
Earn Trust. We listen first, speak second.
Process & Methodology
Design and manage peer-to-peer caregiver support programs
Full Job Description
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The Caregiver Engagement Operations manager owns the design, execution, and continuous improvement of the caregiver experience across the organization. This role is accountable for Net Promoter Score (NPS) and ensures that every interaction reflects the needs, realities, and priorities of families we serve. This leader deeply understands the lived experience of the caregiver and translates that insight into operational standards, drives consistency across the experience, and builds systems that earn trust at scale. They also lead our Patient Family Advocacy Council (PFAC) and peer-to-peer caregiver support programs to ensure the caregiver voice directly shapes how we operate. In this role, you will: Own Caregiver Experience Outcomes Accountable for NPS performance and trend improvement Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey Identify gaps in experience and drive measurable improvements Translate Insight into Action Collect and synthesize caregiver feedback across channels (calls, surveys, PFAC, support groups) Turn insights into clear operational changes, standards, and workflows Partner with clinical, operations, and product teams to implement changes Drive Operational Consistency Define “what good looks like” for key caregiver touchpoints Build and maintain standard processes that reduce variability in experience Monitor adherence and performance against experience standard
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