Careers at Tide
Fintech
Manager,CardSchemes,ReportedFraud,OngoingMonitoring
“Manager, Card Schemes, Reported Fraud, Ongoing Monitoring at Careers at Tide. Skills: Card Schemes Disputes Management, Chargeback Operations, Visa and Mastercard Rules, Team Leadership. Leading end-to-end chargeback operations for issuing and acquiring across UK and EU markets. Managing Team Leads and building high-performing teams who deliver quality, speed, and results”
What You'll Achieve.
recovery rates; SLAs; operational KPIs
Industry & Context.
What They're Looking For.
Must Have
6+ years in card disputes, chargebacks, or payments operations (issuing and acquiring experience essential), Proven track record managing team leads or managers in fintech, payments, or financial services, knowledge of Visa/Mastercard scheme rules and the chargeback lifecycle, Data-driven and operationally excellent—you use MI to drive decisions and improve performance, stakeholder management and communication skills, Comfortable in a fast-changing environment and excited by the challenge
What You'll Do.
Leading end-to-end chargeback operations for issuing and acquiring across UK and EU markets
Managing Team Leads and building high-performing teams who deliver quality
Making expert calls on representment
and scheme escalations
Driving performance against recovery rates
Working cross-functionally with Fraud
and Data teams to continuously improve processes and tooling
Acting as the go-to expert on scheme rules and dispute strategy across the business
How You'll Work.
Team & Collaboration
Working cross-functionally with Fraud, Product, Engineering, Risk, and Data teams
Communication Scope
stakeholder management and communication skills
Applying for this Manager, Card Schemes, Reported Fraud, Ongoing Monitoring role?
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